Customer Service Assistant Manager
Resume:
KIMBERLY CHAVEZ
*****************@*****.***
*** ***** *** ********* ** 90744
PROFESSIONAL SUMMARY
Capable Head Cashier with history of playing key role in giving customers positive shopping experience by working closely with store. Managers and cashiers. Prepare schedules for cashiers during peak shopping times to avoid long waits on checkout lines. Generally aware of all items in store.
Motivated Head Cashier dedicated to delighting customers and improving retail experience. Offering excellent organizational skills and strong sales history. Proven merchandising and customer service abilities developed over 3 years of hands on experience.
Hardworking retail professional with positive, upbeat nature and enthusiasm for improving guest experience. Energetic professional and multitasker with knack for engaging customers during transactions quickly bagging merchandise and help with special needs.
Friendly, customer focused cashier with attention to detail, good ability to develop good customer relations for maximum customer loyalty and retention. Excels in helping customer feel welcomed and accurately managing payments using POS system. Generate repeat business by determining customer needs and following up to outstanding issues.
EXPERIENCE
99 Cents Store Only, Head Cashier
Lomita CA Mar 2017 – Jul 2021
Listened to customer complaints, resolving most issues and escalating complex concerns to assistant manager for resolution.
Processed daily receipts for purchases, refunds and exchanges.
Handled exchanges, returns and escalated customer complaints according to company policy.
Opened up and operated cash register to relieve long lines at peak shopping times.
Scheduled breaks for cashiers during shift and timed returns to maintain coverage.
Trained cashiers on store polices and performance standards to maintain optimal customer service level.
Led regular meeting with cashiers and organized training to keep all team members operating at same level.
EDUCATION
Assurance Learning Academy
High School Diploma
Wilmington CA
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