Customer Service Supply Specialist

PROFESSIONAL

SUMMARY

OLUWASAYO

IYABO MITCHELL

Help Desk/Customer service, Tax preparer/supply

specialist

PROFILE

Tax preparation, customer service,

inbound and outbound

calls,Administration, Event

Management, Sales Management,

Data Controlling, Customization,

Customer Care, MS Office, Goal

Orientation, Recruiting,Training, Team

building

PHONE:

+1-818-***-****

EMAIL:

**************@*****.***

CORE SKILLS

Intuit

ServiceNow

Active Directory

Office 365

Sign Language interpreter

EDUCATION

Bachelor of Science (ED) in English Language and Literature Studies Tai Solarin University of Education, Ijebu-Ode State, Nigeria Associate of Science in English Language and Special Education for Hearing Impaired

Federal College of Education (Special), Oyo State, Nigeria Diploma in Unit Supply Specialist

Quarter Master School for Lee VA (US Army)

• Six Sigma Certification, Technische, University at Muchen.

• Scrum Master Certification, Scrum Master Institue Intl, San Fransisco, CA

• Certificate in Creating Illustrator Infographics, LinkedIn Learning

• Full Stack, Front-End Web Development Certificate, LinkedIn Learning

• Basic Computer Troubleshooting Certificate, LinkedIn Learning

WORK EXPERIENCE

Ingram, HELP DESK /SUPPORT ANALYST

Fort worth TX

01/2017–07/2021

• . Task preparation and documentation

• . Answers incoming customer calls and emails regarding billing, service questions and general client concerns

• • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

• • Update customer information in the customer service database during and after each call

• • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

• • Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

Supply DESK/ HELP DESK SUPPORT/CUSTOMER SERVICE US Army TX National guard

09/2020–NOW

• Frontline of customer support

• Responsible in user underlying function and emotional needs.

• • . Greet and welcome customers, answered questions, and directed customers to parts of the building • filings, and maintained/updated accurate inventories. • Handled written correspondence, scheduled appointments, send and

forwarded e-mails, compiled reports & kept the office running smoothly • Sorted mail and prepared letters and parcels for shipping

•

CORE COMPETENCIES

• Tax preparation

• Team Player

• Excellent communication skill

• Risk assessment and counter measures

• Strong customer service experience

• Empathy

• Problem solving

Contact this candidate