Customer Service Resources Administrator
Resume:
W
CAROLYN WILKINS
**********@*****.***
Mesquite, Texas 75181
SUMMARY
• Ability to perform in fast paced environment and to work independently or as part of a team
• Ability to meet all deadlines with high attention to detail
• Function well in high pressure situations and maintain professionalism
• Proficient in Microsoft Office, SharePoint, People soft, E1, COI and Microsoft Outlook
• Energetic and result orientated individual with excellent communication, organizational and
managerial skills.
• Personal integrity, flexible and leadership skills with a strong commitment to customer service.
SKILLS
• Budget Management
• Calendar Management
• Administrative Support
• One Span (E-sign live)
• MS Office programs
• Microsoft Teams/Zoom
• Microsoft Outlook proficient
• Oracle
• Share Point
• Human Resources/Recruiting
• Customer service
• Optimus (Contract system
EXPERIENCE
Project Coordinator
DALLAS, TX
AMERICAN HEART ASSOCIATION/ Nov 2014 to Current
• Maintain calendars and conflicts
• Coordinate internal/external meetings and travel arrangements for VP, Senior management and
executive AHA volunteers
• Set-up, conduct and manage conference calls
• Create documents, reports, presentations, and spreadsheets for executive and senior management
• Assist product developments in projects
• Manage, track expenses and operational budget reconciliation for AHA Product Development projects.
• Assist VP in organizing and carrying out office responsibilities to maximize office efficiencies.
• Manage processing invoices, submitting volunteer contracts, Non-Disclosures and Conflict of Interest agreements.
• Breaking down tasks, defining milestones, and highlighting project discrepancies
• Training new team members and directors
Special Events Coordinator
MESQUITE, TX
TRINITY CHRISTIAN WORSHIP CENTER/ Jan 2004 to Aug 2016
• Responsible for planning, organizing, and coordinating all annual excursions, local events, and individual ministry events.
• Scheduled and conducted regular meetings to plan budgets, program events and operations of event revenue from fundraisers.
• Develop specifications of request for venue proposals, initiating and negotiate contracts.
• Develop marketing materials for social media and promotional materials, brochures, fliers, and banners.
• Create community service programs to help children on behalf of the organization and for volunteer proposes.
Claims Client Manager
PLANO, TX
SEARS NATIONAL CLAIMS CENTER/ Nov 2002 to Oct 2014
• Managing, auditing, and training local and overseas team.
• Process payroll and maintaining personnel records for over 20 associates.
• Managed over 75K claims monthly for over 100 Sears OEM manufacturers.
• Develop client relationships with all levels of management, CEOs, and vendors.
• Conducted hiring and exit interviews for clerical and management applicants.
Account Manager/Human Resources Administrator
DALLAS, TX
STAFF MANAGEMENT/Aug 1998 to Nov 2002
• Handled employee/client relation issues such as employee turnover and urgent work ramp up issues.
• Facilitated new employee orientation including paperwork and company policies.
• Processed payroll on an oracle-based program for over 200 associates.
• Created safety programs to in create the leave of absence rate by 20%.
• Facilitated quarterly client meetings, conducted annual wage surveys, and maintained reports related to associate turnover, leave of absence, performance measurements, accounts receivable and performance issues.
EDUCATION AND TRAINING
Associate: Applied Science
Richland Community College - Dallas, Texas
Certificate: Tourism & Destination Management
Richland Community College – Dallas, Texas
Associate: Applied Science, Marketing
Brookhaven Community College - Dallas, Texas
Associate: Applied Science, Fashion Merchandising
LaSalle College - Montreal, Canada
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