Administrative Assistant Credit Controller

***********@*****.*** 919-***-****

Tumika Morris

QUALIFICATION SUMMARY

●Experience with SAP and Oracle

●Experience in a high call volume setting, both inbound and outbound calls

●Achieved a 100% on my metric goals, each and every month

●Great at self management and attention to detail

●Outgoing personality and someone who thrives on giving 150% at everything she does

EXPERIENCE

Accounts Receivable Representative – Durham, NC 2021- Current

Client & Customer Management (External)

●Calling customer, payment retrieval and invoice on past due invoices

●Maintaining disputes and resolutions with customers’ invoices, coordinate collection efforts with Service Reps and Service Managers

●Solution Analysis in recognizing repetitive past due habits in forming potential solutions

●Participate in weekly Debrief meetings to review customers issues with internal stakeholders

Accounts Receivable/Payable Controller Accounting Principles - Raleigh, NC 2019 - 2021

●Roughly 90+ inbound and outbound calls daily

●Processed past due payments and assisted with payment plans, if needed

●Maintain current accounts, assist in invoicing, create SOPs, and check deposits

●Met monthly metric goals at 100% each time, based on call volume, call length, resolution, and payments received

●Resolved past due invoicing issues and reconcile monthly statements

●Contacted customers about past due payments and set up a payment plan, if needed

●Handled disputes with customers in order to obtain past due payments

●Headlined a project to convert all manual check payments to ACH or Lockbox

Credit Controller Senior Administrative Assistant Almac Group, Inc. - Durham, NC 2017 - 2019

●Managed monthly Statements of Accounts; and recording accounting transactions,

●Maintained GAAP processes defining actions or conduct applicable to Almac Group, Inc.

●Handled vendor payments through ERP systems and would match purchase orders to incoming invoices

●Contacted customers about past due payments and set up a payment plan, if needed

●Handled disputes with customers in order to obtain past due payments

●Credit memos and working very closely with Accounts Payable

●Processed incoming wire transfers

DB Senior Pension Specialist and Subject Matter Expert Fidelity Investments - Durham, NC 2005 - 2017

●Managed complex and escalated pension benefit issues, accounts payable for Retires; checks stop, analyzed payouts with accuracies; check stops for overpayments

●Created Six Sigma Matrix Training project for 10,000 employees increasing productivity by 75%

●Solution specialist for 69 clients resulting in 95% client satisfaction

●Managed Qualified Domestic Relation Orders (QDRO) with proficiency for medium to large clients

●Created Operation Manual for special project resulting in permanent hiring of contracted employees

●Contacted customers about past due payments and set up a payment plan, if needed

●Handled disputes with customers in order to obtain past due payments

Accounts Receivable Specialist

Stock Building Supply - Raleigh, NC 2004 - 2005

●Analyzed and maintained creditors’ payment habits resulting in decreasing past due occurrences

●Ensured efficient, timely and accurate payment of accounts receivables, using Pivot Table and VLOOK UP maintenance

●Designed and maintained Procedural & Training Manuals

●Contacted customers about past due payments and set up a payment plan, if needed

●Handled disputes with customers in order to obtain past due payments

EDUCATION

Strayer University, Morrisville, North Carolina, August 2019, MBA Finance and Accounting

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