Customer Service Chief Financial

SM

SAMUEL MULLEN

*******@*****.*** C: 210-***-**** Mission, TX 78572

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Recruiting and Hiring

Customer relations

Staff training and development

Closing and contract negotiations

Marketing tactics

Strategies and goals

Sales leadership

Rooms To Go Inc. McAllen, TX

Inside Sales Professional

02/2018 - 07/2019

Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.

Promoted memorable shopping experiences resulting in increased customer retention and loyalty.

Developed relationships with customers and presented promotions that increased shelf space, sales and profit.

Negotiated and closed deals with minimal oversight. Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.

Ensured effective customer communication to maintain customer satisfaction and loyalty.

Assisted customers during selection process and helped choose perfect products to meet individual needs.

Mullen Pension & Benefits Group L.P.

San Antonio, TX

Owner/Chief Financial Officer

01/1987 - 08/2017

Led startup and opening of Insurance business and provided business development, creation of operational procedures and workflow planning. Enhanced operational performance by developing effective business development strategies, systems and procedures.

Established, enforced and updated policies keeping business agile and responsive to changing market conditions.

Directed hiring and training of new department managers to drive organizational improvements.

Assessed, optimized and elevated operations to target current and expected demands.

Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.

Set and administered annual operating budget, consistently maintaining controls and preventing overages.

Leveraged human resources skills to identify and recruit optimal candidates, coordinate training and oversee ongoing performance. Summary

Skills

Experience

Honed sales pitches and presentations to create commiĴed base of clientele.

Presented products at events and tradeshows to increase brand awareness.

Recruited and trained 48] independent sales associates and agents during 30-year business history.

Holmes High School San Antonio, TX

GED

05/1982

Education and Training

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