Customer Service Receiving Manager
Resume:
Lileith Edwards
Retail store manager
West Palm Beach, FL 33404
************@*****.***
I am a loyal and dedicated individual who has the ambition to succeed in any given environment. I have extensive experience in retail management,I enjoy every opportunity to learn and grow. I set high standards for myself, and I treat others the way I like to be treated with respect, humility and integrity. I am seeking a position where I can develop and excel while giving my best to an employer. Authorized to work in the US for any employer
Work Experience
Store Manager
Harbor Freight Tools - Margate, FL
October 2008 to March 2022
• Organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
• Respectfully challenge and motivate the team
• Create a family environment, drive volume and anticipate customers needs
• Provide excellent customer service by role-modeling company service standards
• Provide timely feedback to associates, rewarding and recognizing achievement to drive retention
• Holds self and associates accountable for achievement of financial results and metric goals
• Manages conflict and coaches by applying company’s recommended processes, standards and guidelines
• Empowers and involves associates in decision-making processes
• Develops associates through an individualized approach by matching talent with tasks and appropriately delegating and challenging
• Fosters team commitment through support, relationship building, and recognizing individual contributions
• Leads by managing through change and adversity
• Forecast and analyze business trends and manage payroll expense in order to maximize store performance
• Maintain quantifiable performance goals (net sales, AUR, UPT, payroll, shortage)
• Control payroll expenses through effective and efficient staffing
• Analyzes business reports regularly to identify problems and/or areas of opportunity
• Directs customer service efforts that are consistent with Harbor Freight standards; coaches associates on customer interactions to increase transactions and overall customer engagement opportunities
• Develops team to accomplish store’s business objectives through recruitment, selection, coaching, investment, retention and motivation
• Ensures attainment of sales, payroll and manage shrink process
• Responsible for training employees on the preparation and completion of annual store inventory process
• Directs merchandise presentation, Plano gram,cycle count, restocking and recovery to maximize productivity
• Understands Harbor Freight culture and ensures compliance with values, practices and operational standards
• Communicates effectively with district and executive team
• Operate Forklift assist in loading and unloading truck and customer orders. Assistant Manager
Best Buy - West Palm Beach, FL
March 1998 to September 2008
• Responsible for merchandising, inventory, loss prevention,media music and sales floor leadership
• Responsible for interviewing hiring and training merchandising and inventory team members
• Maintains store cleanliness standards and proper store signage at all time
• Creating work schedules for multiple departments
• Tracking store sales, opening and closing store, handling money with deposits
• Supervise the day to day process to improve customer experience and empower employees
• Maintain an accurate shrink barometer, conduct annual store inventory process Receiving Manager
Sports Authority - Miami, FL
February 1993 to January 1998
• Encourages collaboration and teamwork amongst associates
• Maintain shipping and receiving process, supervise pricing of incoming merchandise,maintain return to vendor process
• Making department schedule, interviewing, hiring and training new employees
• Assist management team with stores daily operations Assistant Manager
Herman's Sporting Goods - Pembroke Pines, FL
July 1987 to January 1993
• Opening and closing store,supervising employees, making employees schedule
• Assistant management team in running the sales floor
• Hiring and training new employees, assisting in customer service
• Maintaining accurate shipping and receiving process, annual inventory process
• Maintain the filing system for the stock room, daily bank deposit drops Education
Vocational degree in Administrative Banking skills Southern Technical Institute - Miami, FL
September 1993 to September 1994
College Degree in Business
Miami-Dade Community College - Miami, FL
June 1987 to September 1990
High school diploma
Miami Northwestern Senior High School - Miami, FL
August 1983 to June 1986
Skills
• Loss Prevention
• Business Analysis
• Recruiting
• Retail Management
• Store Management Experience
• Profit & Loss
• Management
• Payroll
• Assistant Manager Experience
• Merchandising
• Pricing
• Planograms
• Cash Handling
• Forecasting
• Budgeting
• Interviewing
• Sales Management
• POS
Certifications and Licenses
Forklift Certification
Assessments
Supervisory skills: Motivating & assessing employees — Proficient April 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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