BREANA DION
Lakeland, Fl ***** · 727-***-****
**********@*****.***
SKILLS
Providing top of the line service with respect and honesty
Skilled in de-escalations
Data entry
Phone etiquette skills
Detail oriented
Familiarity with Office Suite and other technical computer programs
EDUCATION
CURRENTLY ATTENDING
ASSOCIATES IN ACCOUNTING, Keiser university
Related Courses:
Introduction To Computers, Intermediate Algebra, Human Anatomy and Physiology I-II, American Literature, English Composition I, Introduction to Psychology, Speech Communication
EXPERIENCE
OCTOBER 2018 - 2022
PERSONAL VACATION ADVISOR, WALT DISNEY WORLD PARKS AND RESORTS
Answer inquiries regarding information such as schedules, accommodations, procedures, products, and policies
Match products to meet individual needs of guest
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available
Promote targeted destinations, tour packages, and other travel services
Issue receipts, modifications, refunds, credits, or change due to customers
Assist customers by providing honest information and resolving their complaints
AUGUST 2013 – JUNE 2017
SERVER & KEY, Bone fish grill
Assist hostess with answering phones to take reservations, to-go orders, and by greeting, seating, and thanking guests
Perform food preparation duties and withhold safety and health policies and procedures.
Count money and make bank deposits
Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable