Customer Service Resource Manager
Resume:
Vickie A. Lee
Lawton, OK.
*********@*****.***
************@*****.***
Experiences include:
Human Resources
OSHA/ Safety Regulations
Schedule Writer
Data-Entry
Front-End Management/ Operations
Customer Service Manager
Customer Service Skills
Cashier
Vickie and
Availability:
Monday & Friday:12:00pm-12:00am
Tuesday,Wednesday,Thursday, Saturday & Sunday: Open
Authorized to work in the US for any employer.
WORK EXPERIENCE;
Front-End Manager/Human Resource Manager
The Home Depot - Lawton, OK - May 2002 to March 2009 Front- End Manager:
Maintain operations of the Front- End of the Store to include Customer Service Desk-Front Registers-Pro-Desk- Tool Rental. Provide Cashiers with change orders, price over-rides, check approvals and customer issues or complaints. Scheduled breaks and lunches through out the day and track cashiers that call in and call in replacements. Write and Conduct Evaluations and, or Disciplinary Actions. Monitor the sales to insure proper cashier coverage on front end.
Human Resource Manager:
Conduct interviews-Run Background Checks-Send New Hire for Drug Test- Schedule and Conduct Orientation-Set up New Hire Packets-Data Entry of New Hire Paperwork. Review Daily Sales report to ensure proper coverage on the floor and Schedule Writer for the entire Store. Imput I-9 and W-2s for associates and Input any associate or customer accident reports with OSHA. Cashier/Customer Service Manager/Human Resource
WalMart SuperCenter #269 - Lawton, OK - December 1989 to July 2000 Ca shier:
Provided excellent customer service and check out all customers in prompt time and maintain and balance a cash drawer.
Customer Servic Manager:
Supervise Cashier's, schedule their breaks and lunches, provide change orders to cashiers, approve checks, conduct overrides if needed. Write and conduct cashier evaluations. Address Cashier or Customer conflicts and handle them in a professional and timely manner. Human Resource Asst.:
I helped the HR Manager conduct Orientations, training, input New Hire Paperwork into the computer as well as write in all schedules. Report all associate accidents to management and report to OSHA immediately. EDUCATION
Business Management/Computer Science I-II
Great Plains Technology Center - Lawton, OK
2000 to 2002
Criminal Justice
Cameron University - Lawton, OK
1980 to 1983
Diploma in GE
Lawton Senior High School - Lawton, OK
1977 to 1980
SKILLS
I have excellent People, Communication and Customer Service Skills. I enjoy working with people and take pride in my Work Ethics. I am Dependable, Loyal and Dedicated. Having a Positive Attitude is important and enjoying what you do everyday is as well. I love working with people and consider that, a reward with in itself. If given an opportunity, I will prove to be an Asset. (10+ years) ADDITIONAL INFORMATION
References:
1. Tami Shields 580-***-*-***
2. April Large 580-***-****
3. Billy Cox 580-***-****
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