Phone operater, customer service
Resume:
Jean A Mathews
W**** N. Walworth Rd.
Walworth, Wisconsin 53184
********.********@*****.***
PROFESSIONAL SUMMARY
I have spent the last 10 years in restaurant customer service as a phone operator for pick-up and delivery orders. Prior to this I have. 13 years warehouse experience. SKILLS
Answering phones in a fast-paced setting. Taking accurate orders. Checking out customers and organizing delivery orders for drivers. Timing orders. Stocking and prep work for designated area.
WORK EXPERIENCE
3/2012
to
4/2022
Pino's Last Call
Walworth, Wisconsin
Phone Operator
• Assist customers by providing information and resolving their complaints.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Greet customers entering establishments.
• Issue receipts, refunds, credits, or change due to customers.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
CERTIFICATIONS, LICENSES, AWARDS
Previous kitchen management certification and bartending license. EDUCATION
9/2010
to
2/2015
University Of Phoenix Online
Business
Associate of Arts with a concentration in Foundations of Business Bachelor of Science in Business with a concentration in Small Business Management and Entrepreneurship
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