Center Representative Relations Manager
Resume:
Deborah Balmes
Chicago, IL 60612
Objective
To contribute planning, leadership and high-quality service using a creative and focused approach. Qualifications
-Guest Relations Manager / Maitre d’
-Demonstrate ability to complete multiple, concurrent tasks in a timely manner and with the highest quality standards while working in a fast paced and rapidly changing environment.
-Motivated and eager to further my knowledge of the customer service and administrative industry through new responsibilities and broader scope.
Relevant Experience
What if Syndicate LLC - Chicago IL Feb 2021 to April 2022 Corporate Call Center Representative
- Answered for 9 restaurants
- Used the program Slack, and SevenRooms to communicate with the 9 offices, managers, and other representatives.
- Used the program 8x8 phone app to answer calls from 4 different cities.
- Took reservations on a high stress / high call volume atmosphere
- Took Deposits / Payments for reservations
- Used Seven Rooms to make reservations / Private Parties
- Learned floor maps / seating maps for all 9 restaurants
- Help solve problems with a positive attitude
- Worked from home (remote) and the office
Aba Restaurant - Chicago IL Oct 2019 to March 2020 Maitre’d / Supervisor
- Managerial floor responsibilities
- Training new hires
- Responsible for opening for all FOH staff
- Help solve problems with a positive attitude
- Supervisor for all host
Michael Jordan’s Steakhouse-Intercontinental Hotel - Chicago IL May 2017 to April 2019 Maitre d’
-Concierge program
-Seat and greet guests in Lounge and on 2nd floor in the dining room
-Answer phones
-Open table program
-Administration emails including itemized receipts, over charges
-Menus
-Help solve problems with a positive attitude
EPIC Restaurant - Chicago IL October 2010 - January 2016 Maitre’d
-Concierge program- Receiving ‘Top 5 Best Restaurant’ award 5 years in a row for Concierge Preferred
-Handling all gift card responsibilities
-Admin for office managers and General Manager including direct relationships with customers and vendors
-Managing books for all dinner and lunch reservations along with all special events
-Creating relationships with all VIP guests
-Creating/designing menus with Executive Chef using InDesign
-Created relationships with surrounding businesses
-Managerial floor responsibilities with POS voids/comps Education
1986-1989 Jacobs High School, Algonquin IL. 60102 General Studies. (Received Diploma.) 1990-1991 Syracuse University, Buffalo, New York. (Received Swimming Scholarship.) 1991-1992 Patricia Stevens Career College, Milwaukee, WI, (Received Certificate in Public Relations.) References Available Upon Request
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