Customer Service Habilitation Specialist
Resume:
Claurisha Germain
Claurisha Germain
Newburgh, NY 12550
************@*****.***
Resume Lit of all skill set and qualifications
Authorized to work in the US for any employer
Work Experience
Child care subsidy worker
Orange County Child Care Council - Newburgh, NY
April 2022 to Present
My job duties are as followed :Conducts orientation, recalls, walk-ins and functions assigned by LDSS Child Care Unit Supervisor
Provides information of child care options,
Chooses child care and child care subsidy eligibility requirements at ETA and DSS Provides referrals to regulated child care programs to parents as requested from data provided by the Council
Provide Legally Exempt Packets as requested
Complete required reports and maintain files and database as requested by the Council and LDSS Child Care Unit Supervisor
Answer phones, order supplies, assist walk ins, mail for DSS and sort, scan and deliver to caseworker, put together subsidy applications for new applicants and recertify, purge closed files, and cover front desk as needed.
CSR - Customer Service Representative
Precision Pipeline Solutions - New Windsor, NY
November 2021 to Present
My day to today job duties entail data entry, cold calling, receiving inbound calls, working with excel.The function of my position is to provide excellent customer service to our customers and route them in the right direction to schedule appointments for conedison consumers Meter appointments Road Side Assistance Call Counselor AAA Northeast
AAA Northeast - Newburgh, NY
January 2019 to October 2019
Assist members who were stranded on the side of the highway verify breakdown location keep member calm and reassured
< Access vehicles and get the vehicle properly triaged
< Provide courteous and prompt customer to member in distress while offering empathy, police and or medical attention
Professional Degree
Insurance Verification Specialist Lincare LLC MDinr Verify Insurance
June 2016 to January 2019
of patients ensure that it was active and that services were covered
< Call doctors' Offices in order to obtain any needed information for patient
< Call major insurance companies and exchange knowledge of icd10 codes get coverage breakdown and billing
< Train new employees and maintain a professional work environment Hostess/ Waitress TGIF Friday's West Nyack NY
T.G.I Fridays
December 2013 to June 2016
Greet customers warmly provide excellent customer service as customer walked through door
< Ensure that tables were clean and comfortable to gain positive guest experience
< Explain Menu items including allergens, pricing and special
< Make guest have a favorable experience with the brand establish relationship Day Habilitation Specialist
St. Dominic's Home - Blauvelt, NY
January 2015 to May 2016
Familiarizes self with consumers’ ISP’s, day bah plans and behavior plans to determine likes, dislikes, wants and needs in order to effectively deliver services.
• Works with the consumer, family, care coordinator and other members of the team to identify the consumer’s likes, dislikes and strengths along with long term goals.
• Implements day bah plans for each consumer based on his or her valued outcomes. Assist in planning activities that maintain age appropriateness and dignity, which focuses on independence, integration and productivity.
• Assists Day Habilitation Program Manager in establishing a weekly activity schedule for all consumers and staff.
• Reports any difficulties, conflicts or problems to the Day Habilitation Program Manager in a timely manner.
• Provides assistance to other Day Habilitation Specialists as needed to clarify the delivery of individualized care to consumers.
• Acts as a liaison with churches, clubs and other groups or organizations to develop natural supports for the consumer in the most integrated environments possible in the community.
• Attends and participates in all required training and meetings for programs and consumers.
• Provides direct care, as needed, i.e. ADL skills.
• act as site Day Habilitation Program Manager in his/her absence.Must be able to work flexible hours. Cashier
Forever 21 - West Nyack, NY
December 2012 to November 2013
Provide excellent customer service
< Ring up all merchandise ensure that all merchandise was paid for Stock Room Attendant Sears Newburgh, NY
Unloading Trucks and Freight
March 2011 to August 2011
Put away and organize merchandise out on sales floor
< Assist customers who dropped off defective device such as washing machines and refrigerators Food Service Worker
Dietary/Food Services St. Luke's Cornwall Hospital - Newburgh, NY September 2010 to June 2011
Responsibilities
>While employed my job duties entailed wrapping food, securing the freshness of food as well as keeping salad bar area clean.
>Transport dirty pots, dishes and pans
> Keep the kitchen stocked with necessary supplies as a means to keep the cafeteria running smoothly Education
BA in Sociology
Dominican College of Blauvelt
August 2011 to May 2016
diploma in humanities in humanities
Newburgh Free Academy - Newburgh, NY
2009 to 2011
Skills
• ICD-10
• CPT Coding
• Insurance Verification
• Medical Terminology
• Benefits administration (3 years)
• Customer support (1 year)
• Insurance verification (2 years)
• Medicare
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