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TRIPTI JAIN

A-**, Street No.*,

Sanjay Nagar Road Mahindra Park,

Delhi-110033

Phone: +91-987*******

Email: adq72i@r.postjobfree.com

Objective

To apply my knowledge and utilize my skills to excel and contribute effectively and efficiently for the organization.

Personal Skills

I am highly motivated individual with capability to work on my own initiative and as a part of a team. I am very ambitious and have the willingness to learn and progress within my employment. I have demonstrated the ability to work well under pressure and to meet tight deadlines. I am sure, determined, hardworking and believe I will bring value to your organization.

Working Profile

Entrepreneur by profession. Running 2 restaurants with the name of Eat & Gulp and Hawa Hawai Street. A catering company with the name of Exotic Gastronomy. Learnings: -

● Evaluate prospective client & convert them into customers.

● Identify customer needs and providing them desired services.

● Track of customers and their feedback.

● Check for all procurements necessary.

● Deal with the vendors.

● Time to time account P&L evaluation.

● Lead, teach, onboard & evaluate employees.

● Communicate all the employees on a timely basis.

● Oversee employee performance.

● Encourage employee for a vision.

● Present & facilitate all the marketing and sales requirements as per the budgets and demand.

● Prepare Content & develop menu.

● Maintaining the SOPs in order to achieve the personal as well as the organizational objectives.

● Ensures the preparation & presentation of food.

Worked with Blue Chip Hospitality as Assistant Manager Banquet Sales from Oct. 2014 to 20 April 2016 at Civil Services Officers' Institute, Vinay Marg, Chanakyapuri, New Delhi, 110021. Key Roles:

• Providing new strategies to improve sales, taking care the clubs limitations.

• Involved in teaching the employees about upselling and cross selling of the product (Food and beverages).

• Deals with the Club members (all A- Grade govt. officials/ IPS/IAS) for Banquet bookings.

• Handles human resource and administration department as and when required.

• Responsible in monitoring sales & food and beverage operations. Learnings: -

● Oversea the Sales, supervises Sales Team in accordance with operating policies that he or she may help establish.

● Creates a positive team atmosphere among Team Members.

● Maintains records of staff periodic manner.

● Provides feedback and coaching to the Team regularly.

● Understands building capability through Cross training.

● Is capable of handling irritate customers with a friendly/calm attitude.

● Ensures product quality and great service.

● Shows enthusiasm about guest within the restaurant.

● Is flexible in dealing with changes/problems (e.g., being short staffed).

● Has effectively forecasted restaurant needs.

● Shifts priorities and goals as work demands change.

● Priorities tasks effectively to ensure most important tasks are completed on time.

● Delegates and follow-up effectively.

● Taking Ownership of issues or tasks and also give detail update to the General Manager.

● Seeks, listens and responds to Guest feedback.

● Coaches team on how to exceed Guest expectations.

● Effectively identifies revenue problems through reports and can ideate & execute to resolve the same. Worked with Blue Chip Hospitality as Sales Executive from 18 Oct. 2013 to 20 April 2014 at Civil Services Officers' Institute, Vinay Marg, Chanakyapuri, New Delhi, 110021. Learnings: -

● Analyses and plan banquet sales levels and profitability.

● Organize marketing activities, such as promotional events and discount schemes.

● Prepare reports at the end of the shift/week, including staff control, food control and sales.

● Create and execute plans for department sales, profit and staff development.

● Train, manage and motivate staff.

● Respond to customer queries and complaints.

● Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.

● Maintaining the team cohesiveness in order to achieve the personal as well as the organizational objectives.

● Learnt how to act as the medium of communication between the management and the team. Educational Qualifications

Successfully completed Hotel Management from Banarsidas Chandiwala Institute of Hotel Management & Catering Technology affiliated to Guru Gobind Singh Indraprastha University. Achieved First Division with an average of 80% marks across all semesters. Completed Higher Secondary from CBSE, New Delhi with Commerce Stream (2009). Industrial Training

Successfully completed 20 weeks industrial training from CROWNE PLAZA, ROHINI in core department from 02 Jan 2012 to 20 Jun 2012.

Successfully completed 10 weeks industrial training from THE HANS, NEW DELHI in all core department from 7 Jun 2010 to 16 Aug 2012.

Selected for the Volunteer Trainee for Common Wealth Games, New Delhi and worked at Delhi International Airport Private Ltd., during the period of three weeks with GMR. Awards & Achievements

After 1 year got promoted as Assistant Manager.

Got two increments during my job: -

In Dec. 2014

In Dec. 2015

Appreciated for the Hospitality Service done at the college premises during the International Seminar on

“Inaugural India International Hotel Travel and Tourism Research Conference” held during Jan 19 -22, 2010. Actively participated and won 1

st

position in the bakery stall competition held in our college in the year 2013. Key Skills & Competencies:

• Strong motivational and influential people skills.

• Extensive and relevant knowledge of relative field.

• An eye for detail and the ability to drive consistent brand standards.

• Experience of managing people and driving business performance.

• Experience of organizing private functions including parties and weddings etc. Co-curricular activities:

Contributed as a part of the Registration Team for the Hospitality Ensemble for consecutive three years, 2010, 2011 & 2013 held at college premises.

Actively Participated in the Wine Seminar conducted by Unione Italiana Vini (Since 1895) in the year 2010 & 2011.

Actively participated in ‘CAMPUS NEXT’ for enhancing the techniques and communication skills to crack the interviews.

Personal Details

Nationality : Indian

Marital Status : Single

Date of Birth : 27

th

July, 1991

Father’s Name : Mr. Rakesh Jain

Mother’s Name : Ms. Madhu Jain

Language Known : English and Hindi

Hobbies : Art & travelling

Declaration

I, TRIPTI JAIN, do here by declare that all the information given above is true & correct to best of my knowledge.

Place: Delhi

Date: Tripti Jain

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