Executive Assistant Customer Service

Katharina Morgan

Business Operations – Customer Service – Training

“Resourceful and experienced candidate, seeking a fast-paced and challenging position in which strong office administration customer service, and business support competence can be utilized to improve business processes and office coordination.”

Excellent decision-making and prioritization abilities, successfully completing projects on-time and budget.

Superb problem resolution skills, and the capability to quickly learn and adapt to multi-changing deadlines.

Comprehensive multi-tasking capabilities, without compromising work quality or performance.

Ability to take initiative, working independently or as part of a high functioning team.

Education

Associates for Health Information Technology, Lincoln College of New England

Core Skills

Customer Service Sales and Service High-Level Communications Office Operations Training Computer Proficiency (Excel/Word/Access) Retail/Mailroom Experience Policies and Procedures Leadership Inventory Types 75 wpm

Work Experience

Fulton County and Children Services, Atlanta, GA 2014-Present

Executive Assistant

Provide administrative and business support to the Director of Fulton County DFCS and support other members of the executive management team

Maintain Director’s calendar -- plan and schedule meetings, teleconferences and travel

Manage and maintain executives’ schedules

Open, sort, and distribute incoming correspondence, including faxes and email

File and retrieve corporate documents, records, and reports

Transcriber for meetings

DeKalb Family and Children Services, Decatur, GA 2012- 2014

Lead Program Assistant

Successfully provided administrative support and coordination for senior Social Service Department, including meeting planning, calendar maintenance, call routing and presentation support to critical operations.

Trained and mentored new administration staff on policies, procedures, and work functions of the department.

Entered crucial data into Excel and Access, providing senior-level management with timely information.

Cracker Barrel, Conyers, GA 2006-2014

Server

Provided exceptional service, and delivered food and beverage orders to customers in a timely fashion.

Greeted customers, served food, solved issues, in fast-paced and multi-tasked environment.

Demonstrated enthusiasm, a positive attitude, and a strong commitment to professionalism.

Increased restaurant sales through knowledge of products and persuasive demeanor.

E’s Lawn Care Inc., Lithonia, GA 2006 – 2010

Administrative Assistant

Responded to phone, fax and e-mail sales and services inquiries in a timely, efficient, and professional manner.

Utilized a customer-focused, needs-based process to educate customers on company products and services.

Process new orders and help determine order status on existing orders.

Support the supervisory staff in data entry, office administration, inventory maintenance control, budget control, correspondence delivery, and database management.

DeKalb Family and Children Services, Decatur, GA 2005 – 2006

Lead Program Assistant

Successfully provided administrative support and coordination for senior Social Service Department, including meeting planning, calendar maintenance, call routing and presentation support to critical operations.

Trained and mentored new administration staff on policies, procedures, and work functions of the department.

Entered crucial data into Excel and Access, providing senior-level management with timely information.

References are upon request

457 O’vara Court Stone Mountain, GA 30088

Cell: 404-***-**** or Home: 770-***-****

• ******.*********@*****.***

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