Customer Service Dialysis Technician

professional summary

skills

education

experience

KENDRA BENSON

*** ********* **, ******, ** 75217 (H) 678-***-**** (C) 469-***-**** *************@*****.*** Professionally trained Patient Care Technician with experience ensuring high standards of culturally competent care for wide variety of patients with diverse needs. Preceptor

Blood draw

Foley Catheter insertion/removal

Certified Nursing Assistant

Ambassador

Problem solving

2006

Charleston, SC

CNA certificate:

Trident Technical College

Oct 2015 - Current

Dallas, TX

Problem Solver

Amazon Fulfillment Center

Resolve all issues in the building dealing with merchandise. Train employees on differrent job functions.

Mar 2014 - Jul 2015

Charledton Sc

Dialysis Technician

Davita Dialysis

Set up machine, strip machines

Draw labs

Follow policy and procedure

Feb 2011 - Mar 2014

Charleston, SC

Shift Manager

Taco Bell

Maintained high standards of customer service during high-volume, fast-paced operations. Cross-trained, coordinated scheduling with team members to ensure seamless service. Verified that prepared food met all standards for quality and quantity. Jan 2010 - Jun 2011

Charleston, SC

Patient Care Technician

Medical University Of South Carolina

Performed clerical duties, such as word processing, data entry, answering phones. Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs.

Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds. Jan 2008 - May 2009

Charleston, SC

Customer Service/ Collections Representative

Verizon Wireless

Accurately documented, researched and resolved customer service issues. Managed high call volume with tact and professionalism. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Dec 2006 - Aug 2008

Charleston, SC

Certified Nursing Assistant

White Oak Manor

Provided patient education.

Followed infection control procedures.

Assisted patients with daily functions.

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