problem solving, ability to multi task,time management

JOLOMI ALERO EKE

E: ********@*****.***

P: 416-***-****

A: Vaughan, ON L4H 0Z5

PROFESSIONAL SUMMARY

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

WORK HISTORY

HOME DEPOT - seasonal associate

01/0001 - Current

Worked varied hours to meet seasonal and business needs.

Greeted customers and offered assistance for increased customer satisfaction.

Managed customer relations through communication and helpful interactions.

LUCKY MEATS - Customer care

VAUGHAN • 12/2021 - 01/2022

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Assisted call-in customers with questions and orders.

Responded to customer needs through competent customer service and prompt problem-solving.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

JAYRESHIVORY INTERNATIONAL LIMITED - Customer Care Manager

NIGERIA • 08/2020 - 06/2021

Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.

Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.

Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.

Performed duties and provided service in accordance with established operating procedures and company policies.

Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.

Scheduled and attended meetings with clients and prospective clients as requested.

SANBEST INTERNATIONAL SCHOOL - Assistant Teacher

NIGERIA • 01/2018 - 07/2020

Worked with teachers to design lesson plans and coordinate activities for classes.

Assisted in implementation of new learning tools, systems and materials.

Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.

Worked with teacher to identify and target opportunities for instructional improvements.

Planned, prepared and presented group assignments to encourage collaboration.

Supervised recess, lunch and daily student intake and dismissal.

Provided one-on-one and group-based learning support focused on student progress.

STANBIC IBTC BANK PLC

LAGOS, NIGERIA • 04/2008 - 09/2016

Held various positions of responsibility in Stanbic IBTC - the largest bank in Africa - a highly visible brand with a strong global presence and award-winning service.

Procurement Officer

01/2010 - 01/2014

Input, analyzed and reported on data covering all aspects of procurement operations.

Built relationships with vendors to negotiate ideal terms for purchases.

Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.

Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.

Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.

Developed and strengthened supplier relationships.

Set up and negotiated contracts to obtain favorable pricing and delivery structures.

Reduced production downtime by overseeing quality control and assembly.

Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception.

Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.

Administration Officer

01/2009 - 01/2010

Youth Service Corp - Sales Executive

01/2008 - 01/2009

Greenwood House School - Assistant Teacher

Parkview, Nigeria • 01/2006 - 01/2007

Helped in impacting knowledge in children from ages 3-4yrs and improving their writing ability and skill

SKILLS

KEY COMPETENCIES

Excellent written and verbal communication skills

Client relationship management

Microsoft Office applications

Market research and Strategy planning

Highly adaptable

SOFTWARE SKILLS

MS Word

MS Outlook

MS Excel

MS PowerPoint

SAP

Finacle

Seasonal menu understanding

EDUCATION

Standard First Aid and CPR-C

NEBOSH

Seneca College

04/2022

Diploma: ECE

Awarded(Honours)

2017

TEFL Certificate

2016

Level 1&2

University of Lagos

Lagos • 2006

Bachelor of Arts Degree (B.A): English

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