Customer Service, Clerk, Production Assistant
Resume:
Theresa Erasmus
I'm a honest, loyal and hardworking individual. Always strive to the best of my ability to do my work in full. Never afraid of new challenges and always willing to learn new things. Quick learner and always give attention for fine details and work very accurate.
Pro-active, customer orientated and planning accurately before making decisions.
****************@*****.***
Full Names and Surname:
Theresa Twanette Erasmus
Identity Number:
830-***-**** 08 9
Address
05 Doneraille Court, Doneraille Street 15, George Central, George, Western Cape,6529
Phone
Date of birth
03-03-1983
Nationality
South African
Married:
Yes
Dependants:
3
Languages:
Afrikaans & English (speak write & understand fully)
Criminal Record:
No
Working Experience
Durban, KZN
February 2000 – January 2005
Waitress
Keg and Anchor
Meet, greet and seat customers.
Responsible for taking care of customers’ orders and finally the bill.
Proactively participated in customer training and modules.
Responsible for balancing cash-up's.
Durban, KZN
Feb 2005 – October 2007
Waitress
Dockyard Supper Theatre
Meet Greet and seat customers
Responsible for all bills in your section.
Balancing of cash-up's
Ensuring that all staff clean properly and locking up of kitchen and back area.
Durban, KZN
Dec 2008 – Nov 2014
Maintenance Manager
Total Cad Solution Centre
Answered calls, responded to emails, handling of switch board and spoke with clients face-to-face.
Handling of customer contracts and sending/receiving of drawings.
Handled customer complaints with empathy and composure.
General maintenance of customer contracts, new and old customers
George, WC
Jan 2015 – March 2017
Reception/Office Maintenance
Garden Route Laundry
Welcoming walk-in customers
Book-in and weighing of laundry bags as receive.
Ensuring to check-up on all vehicles – traffic fines, trackers, services, licenses ect.
Ensuring all new staff are registered on the clock machines, sign-in books, sick notes ect.
Ensuring enough petty cash and balancing of petty cash.
George, WC
June 2017 - Current
Production Planner
Tradelink Textile Services
Working close with customer service to ensure all orders are entered into the system.
Working with all departments to ensure stock are being prepared and manufactured according to customer orders.
Ensuring our DYEING and cutting department has got their priorities every Monday to ensure the priorities get loaded onto our weekly truck to Lesotho.
Monitoring the standard 5% loss and if not look for the reason and improve on that.
Daily admin are done, dye batches (15 batches min a day 24/7 cycle) to the dye house – according to orders then stock.
All truck loadings get captured on a daily basis.
Weekly delivery notes are correct and get send up to accounts department in order after I have captured on a spreadsheet.
All cutsheets are filled in correct. According to what’s cut, Get finish product into system and ready for dispatch to customers.
Double checking all pickings are done correctly, that was picked by the staff.
Ensure by day end that all pickings have been picked up, if not inform customer service the following day.
When picking staff, ensure that we follow First In First Out.
Assist with border documents – picking lists and delivery notes, cross border docs.
Give summary of customer outstanding orders once a week to operational manager.
Expedite and follow-up every day on orders, ensure when dispatching gets done the correct customers goods and correct amount are being dispatch on correct delivery notes. Ensuring the customer order is filled as required.
Ensure everyone meets with the ETA given.
Ensure to do stock take of boxes and bags on a weekly basis with store lady and hand totals over to the buyer.
Ensuring all clock-ins are done probably and given to HR.
Education
Port Natal High School - Gr 12 (2001) Matric, SUBJECTS: Afrikaans, English, Accounting, Geographic, History, Typing, Mathematics
Skills
Customer assistance
Organizing
Achievements
Started out as a data capture at TTI in less than 6 months I was promoted to Customer Services and then again less than 12 months I was promoted to production planner.
I thank you in taking time for reading my CV.
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