Collection Manager, Key Account Management, Customer Service

SOURAJIT SINHA

Mobile: +91-983*******; E-Mail: ********.*****@*****.***

Sales, Business Development, New Market Development, Key Account Management, Channel Management, Marketing, Collection with leading organisations.

Professional Profile

A professional with nearly 19+ years of rich experience in Sales, Business Development, Key Account Management, Marketing and Team Management.

Proficient in conducting statistical analysis to determine potential growth, designing sales performance goals and monitoring performance on a regular basis

Expertise in designing successful sales techniques/strategies/tactics using customer and market feedback

Skilled in planning, formulating and implementing marketing strategies & promotions to increase market penetration and to drive revenue & profitability by maximizing sales

Experience in Retail Collections and Internal Audit

Launching of new Product and Projects

Zonal Representative for customer escalations and SR resolution

Have grown in different organization and have been rewarded for performance and for overall contribution towards different Goals of the Organization.

Areas of Expertise

Business Development

Analysing business potential, conceptualising & executing strategies to drive sales, augment turnover and achieving desired targets.

Monitoring competitor activities and devising effective counter measures.

Identifying, qualifying and pursuing business opportunities through market surveys and mapping as per targeted plans as well as through lead generation.

Initiating contact with potential customers for developing leads.

Sales/Marketing

Sales & marketing operations with focus on achieving sales growth.

Identifying new streams for revenue growth & developing plans to build consumer preference.

Conducting competitor analysis by constantly keeping abreast of market trends and achieving market share metrics.

Promoting Customer satisfaction and prompt service & market development.

Using sales forecasting to ensure the sale & profitability of products; analysing business developments & monitoring market trends.

Collection/Recovery

Reviewing delinquent accounts and portfolio to control recovery operations for delinquent customer & proper documentation.

Enhancing normalization & recovery rates to ensure continued profitability of Business and improving processes to ensure efficiency in customer contact and recovery techniques.

Looking after Audit process, SR resolution for entire East and implementing new projects.

Key Account Management

Interfacing with Individuals / Key Influencers among Corporates, Distribution Channel, Vendors & Clearing forwarding Agents for ascertaining requirements & delivering need based product solutions.

Ensuring speedy resolution of queries & grievances to maximise satisfaction levels.

Maintaining excellent relations with clients to generate avenues for further business.

Team Management

Managing the gamut of tasks including manpower planning, training of Sales/collection Teams, Business Officers, etc.

Creating an environment that sustains and encourages high performance; motivating teams in optimising their contribution levels.

Organisational Experience

May 2021

Aspiris Global Solutions

Partner

Setting up operations in Telecom Projects for Infra

Managing outsourced manpower

Executions of projects

A new start-up for Telecom projects in BENGAL.

Jan 2014 - March 2021 M-Secure HR and Manpower Solutions (division of Marsons Limited)

Sr. Manager

Developing New Business, Operations and Planning, Handling Major accounts, Customer Relationship and Project Management.

Developing new business from the start and delivering successful infrastructure projects for JIO, Airtel, Vodafone in ROB and Kolkata region.

Planning and operate multiple teams in time bound situation to deliver RTT’s (Roof Top Towers) in North Bengal successfully.

Contributing in expanding distribution network through external channels for JIO launch projects.

Nov 2007 - 2013 ICICI Bank Ltd.

Jan 2009 – Dec 2013 Asst Manager Auto Loan RAPG for Kolkata Region.

Promoted to Area Manager 2012

Steered responsibilities towards collection, Sales.

Handling day to day collection process and devising strategies for target achievement.

Appointing vendors, meeting high networth clients managing a team of 45 people on a daily basis.

Looking after Collection Portfolio of Auto loan and managing audit process of the branch.

Nov 2007 – Dec2008 City Manager for PSG (ICICI-HFC) Kolkata

Handling HNI customer

Developing Channel Partners

Relationship building with diff divisions of ICICI bank

Insurance, CASA, Credit Card and other products

Previous Assignments

Tenure Organisation Designation

Nov 2005 to Nov 2007 Fashionex Business Development

April.2002 to Oct. 2005 LCL Freight Solutions Pvt. Ltd Documentation Executive

April1999 to March 2002 B. Ghose & Associates Administrative Executive

Academic Credentials

PGDSM (specialization in marketing) full time program from National Institute of Sales a division of NIIT in 1998.

+3 B.Com (H) University of Calcutta in 1996.

+2 I.S.C in 1993 from Calcutta Boys’ School.

10 I.C.S.E in 1991 from Calcutta Boys’ School.

Certificate course in Export Import from CAPEXIL

Looking for a challenging role or a suitable opening where my skills can be nurtured and I can contribute to the Organization’s Growth.

Personal Vitae

Date of Birth : 11th Oct.1974

Permanent Address : 103A, Ekdalia Road

Kolkata-700019

Languages : English(R&W), Hindi(R&W), Bengali(R&W)

Date:

Place: Kolkata

SOURAJIT SINHA

Contact this candidate