Rathdrum Crew Member

Great at multi tasking and

time management

Food handling and sanitation

Impression management

Guest relations Food delivery

Side work Food and beverage service

Kitchen communication Order documentation

Cassandra Head

8779 W Meadow Brook Cir, Rathdrum, Idaho 83858,

208-***-****, ***************@*****.***

Professional Summary I have worked my entire life in some form of service. I am kind and caring and compassionate. I love people and making them happy or lightening their day. I am a strong team player. I often find myself influencing the team. I am a natural born leader.

Skills

Experience JULY 2020 - MARCH 2021

Lead Banquet Server

Red Lion Templin's on the River Post Falls, Idaho Maintained adherence to safe food handling and sanitation practices. Completed event breakdown and transported furniture and equipment to vans or storage areas.

Supported efficient banquet flow by setting up and manning beverage stations.

Guest satisfaction

Interaction with all walks of people

Prepared events by arranging tables and service for up to 200 guests. Communicated with other servers to facilitate guest service and task completion.

Backed up fellow servers and food preparation staff by cross-training in different stations.

Minimized delays by organizing efficient deliveries to customers across multiple dining areas and floors.

Monitored food distribution, verified delivery to correct guests, and oversaw completion of special requests.

Processed customers' payments via cash, card, and mobile pay. Helped to meet guests' special requests by communicating openly with kitchen staff.

Documented customer orders and inventory usage in main computer system.

Identified and corrected order problems with final Fostered memorable guest experiences with commitment to service and attention to quality.

Resolved guest complaints with critical thinking and sound judgment,. Represented company with tidy and organized appearance and professional demeanor.

CH

Delivered superior guest service by proactively anticipating guest needs.

OCTOBER 2013 - OCTOBER 2020

Bartender

Olive Garden Coeur d Alene, Idaho

Maintained aesthetic bar appearance through continuous cleaning, organizing, and supply replenishment.

Enhanced bar reputation by developing signature cocktails and seasonal specials.

Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions.

Drove customer satisfaction by preparing expertly-crafted drinks and pouring beer and wine selections.

Leveraged craft beer and cocktail knowledge to make informed recommendations.

Served food and alcoholic beverages in high-volume [Type] establishment, upholding superior record of positive feedback. Server

The Turn bar and grill Rathdrum, ID

Adhered to all safety, sanitization, and food handling guidelines and regulations.

Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.

Processed guest payments, including offering receipts, running credit card transactions, and calculating change.

Educated guests about menus and daily specials, skillfully driving sales of target items.

Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction.

Caregiver

Lacrosse Coeur d Alene, Idaho

Enhanced long-term care by helping to develop and execute care plans.

Improved well-being of patients by assisting with daily living needs and personal hygiene.

Offered care and companionship to homebound clients with varying mental and physical capacities.

Promoted patient well-being with emotional support, companionship, and appropriate recreation.

Supported client needs with basic housekeeping and food preparation. Helped with post-operative recovery, encouraging ambulation and checking dressings.

Documented patient care and actions using [Software]. Caregiver

Ivy Court Coeur d Alene, Idaho

Offered care and companionship to homebound clients with varying mental and physical capacities.

Documented patient care and actions using [Software]. Promoted quality of life by empowering residents to safely complete tasks within capability levels.

Improved patient care and outcomes through close collaboration with healthcare team.

Assisted with client nutrition by shopping for healthy ingredients and preparing balanced meals.

Maintained schedules for medical and social needs, including transporting clients to appointments.

Kept clients mobile using training in safe mobility assistance. Encouraged patient independence with caring support for personal hygiene and mobility needs.

Optimized client care with interdisciplinary case reviews alongside qualified team.

Server

IHOP Coeur d Alene, Idaho

Achieved sales quotas through consistently promoting high-profit items and daily specials.

Increased bill totals by suggesting drinks, desserts and other add-on purchases.

Helped customers pair beverages with food orders by offering knowledgeable advice on wine and liquors.

Prepared hot, cold, and mixed drinks for patrons, including chilling bottles of wine.

Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables.

Presented specialty dishes such as [Type]s with tableside service. Enhanced team efficiency with well-stocked stations and efficient side work.

Satisfied customers with fast, friendly and knowledgeable support. Processed orders and payments using POS system terminals and registers.

Crew Member

Arby's Coeur d Alene, Idaho

Delivered exceptional service to every guest with consistent use of company-customer relations strategies.

Kept wait times low with smooth management of order taking and payment processing.

Maintained high cleanliness, sanitation, and health code standards by cleaning building interiors throughout each shift. Prepared foods according to menu standards, safety policies, and company policies

Displayed proper image to customers following management directives and company standards.

Met daily goals through collaboration with managers and fellow crew members.

Cast Member

Silverwood Theme Park Athol, Idaho

Guest interactions through sales .

Maintained a dress code

Food, beverage and games related

Dealt with cash and card handling

Education Business Administration

University of Phoenix, Rathdrum, ID

Business Administration

North Idaho College, Coeur d Alene, Idaho

JUNE 2003

Lakeland High School, Rathdrum, ID

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