Customer Service Data Entry
Resume:
BARBARA
TYSON
************.**@*****.***
Springville, TN 38256
SUMMARY
Experienced HRIS, Payroll and Benefits Manager with broad background in human resources, benefits, payroll, and complex reporting, as well as accounts payable, accounts receivable, customer service, purchasing and office management. Strengths include excellent verbal and written communication, strong analytical and problem-solving skills with a knack for working well under pressure.
SKILLS
Multi-state payroll
International payroll (UK)
ADP Workforce Now & HRB expertise
ADP Time and Attendance, EZ Labor, E-Time
Oracle PeopleSoft
Payroll system programming
End user training on payroll system
Federal and state tax regulations
Complex tax reporting
Internal controls
Research support
Benefits Open Enrollment
Benefit negotiations
STD/LTD, FMLA
Worker's Comp
Microsoft applications (all)
Excel Pivot Tables & XLOOKUP
Excellent writing skills
Analytical skills
Independent worker
Time management
Attention to detail
HR information systems
Benefits administration
PTO Tracking
Compensation and payroll
Vendor relations
Auditing procedures
Performance management
Forecasting
Purchasing
Accounts payable
Data Entry
General Ledger Reconciliation
Cost accounting
Knack for troubleshooting and problem solving
Work well under pressure
EXPERIENCE
PAYROLL MANAGER 04/2016 to 06/2017
Ingram Content Group Inc - Jackson, TN
Note: The Perseus Books Group was split up and sold to two different buyers on 3/31/17. Part of the company was acquired by Ingram Content Group and the other part by Hachette Books Group. I transitioned to Ingram Content Group as a transitional employee on 4/1/16 as a Payroll Manager and my main responsibility was to transition 600+ employees over to their respective new employers and close out the Perseus Books Group business.
Provided extensive reports to both buyers and worked closely with their Human Resources, Payroll and Benefits department to transition employees to their new pay systems, PTO plans, healthcare plans, 401K plans, etc.
Closed out the Perseus Books 401K plan, worked with external auditors to obtain final audit and filed 5500 reports with the DOL.
Filed final Perseus Books health plan 5500 report.
Closed all Perseus tax accounts (federal, state, and local) across 22 states and resolved any tax issues that existed during the close.
Acted as liaison between CentreLane Partners (former owners of Perseus Books Group) and Ingram and Hachette to resolve any issues on banking, accounts payables, tax, and employee issues.
Performed final payroll audits, ACA audits and filings.
HRIS, PAYROLL & BENEFITS MANAGER 07/2007 to 03/2016
Perseus Books Group - Jackson, TN
Processed new hires, rehires, transfers, terminations, garnishments, child support, tax levies, merit increases, promotions, bonuses and pay adjustments. temporary employees, working across 22 states and the UK.
Responsible for annual benefits open enrollment.
Created and implemented an online open enrollment system for all employees.
Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
Improved accuracy of payroll by developing and implementing payroll reconciliation tools.
Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
Onboarded new employees in the time reporting and payroll systems, as well as their benefits enrollments.
Involved with decisions for annual healthcare plans, providing analyzed reports to aid in the benefits negotiations.
Reviewed, investigated, and corrected errors and inconsistencies in financial entries, documents, and reports.
Worked closely with ADP on company tax filings and payroll, benefits, and ACA platforms, setting up (programming) and maintaining these platforms.
Compiled payroll accounting and auditing reports for Corporate Finance Department.
Uploaded monthly payroll journal entries into accounting system.
Maintained Benefits Master List, as well as FMLA, STD, and LTD records.
Audited quarterly wage and tax registers and 941's filed by ADP.
Monitored vacation accruals and provided cost reports to Corporate Finance.
Analyzed the impact to financial statements of changes in tax law and settlements of tax audits.
Provided technical expertise to employees and auditors on federal, state and tax matters.
Administrator for STD, LTD, FMLA and COBRA benefits.
Protected payroll operations and maintained employee confidence by keeping information private.
Managed company 401K plan.
LOAN PROCESSOR 01/2006 to 06/2007
Wells Fargo - Jackson, TN
Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
Created and completed loan submission packages.
Completed closing process by collaborating with attorneys, title companies and government clerks.
CNA/PATIENT CARE TECHNICIAN 03/2005 to 01/2006
Harmony Hills Assisted Living - Huntingdon, TN
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
Attended to patients in 30-bed unit, continuously checking on needs and maintaining high standards of patient care.
EXECUTIVE ADMINISTRATIVE ASSISTANT 05/1997 to 01/2005
Procter & Gamble Co - Jackson, TN
Assistant to Director of Manufacturing and Director of Engineering over the Jackson, TN and Mechelen Belgium plants with a staff of over 85 engineers.
Managed director's calendars and prepared meeting agenda and materials.
Assisted in preparing large appropriation requests
Opened, sorted, and responded to routine correspondence on behalf of business leaders.
Plant ergonomics leader
Onboarded all new engineers and interns.
Event planning for department.
Coordinated meeting and work schedules for staff teams and executives.
Maintained company confidence and protected business operations by keeping sensitive information confidential.
Scheduled travel reservations for staff, researching and booking hotel, flight, and ground transportation.
Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Created PowerPoint presentations used for diverse business needs.
Collaborated with internal teams to support long-term research, marketing, and ad hoc projects.
RX SPECIALIST 02/1996 to 05/1997
Apria Healthcare - Jackson, TN
Made outbound calls to insurance companies, patients, and physicians to perform eligibility checks for patients.
Sent prescriptions for durable medical equipment to doctor's offices to qualify patients for Medicare and Medicaid coverage.
Worked closely with Tenncare case workers to get authorizations for patient's medical supplies.
Updated system with authorizations received from doctors and Tenncare case workers.
Utilized effective research, extensive study, and active questioning skills to maintain working knowledge of medical terminology, diseases, and medical procedures.
OFFICE SERVICES MANAGER 01/1981 to 07/1995
Witco Chemical Corporation - Houston, TX
Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
Managed accounts payables and building maintenance.
Submitted annual budget and forecast for following year.
Assistant supervisor of large customer service dept.
Event planning for national conferences locally and in other cities.
EDUCATION AND TRAINING
Huntingdon High School - Huntingdon, TN
High School Diploma
REFERENCES
David Bronstein, Former Chief Talent Officer, Perseus Books Group
Phone: 917-***-****
Connie Lambert, HR Business Partner, Akzo-Nobel Chemical Company
Phone: 281-***-****
Lindsey Pullen, Human Resources Manager, SHRM, SCP, LyondellBasell
Phone: 731-***-****
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