Bilingual Patient Access Representative
Resume:
Dalia Vargas
Friendswood, Texas 77546
C - 832-***-****
Alternate - 832-***-****
Bilingual - English/Spanish
Type 60 wpm
OBJECTIVE
To be employed in a company that will utilize my experience and skills in order that I may be an asset to that company’s success. To be employed by a company that will allow room for growth and advancement.
EXPERIENCE:
HARRIS HEALTH– Houston, Texas, December 2015 – present
Patient Access Representative-Register patients for family practice, ophthalmology, podiatry, dental, physical therapy, patient education, nurse visit, nutrition visits, OB/GYN, and screen for insurance verification. Post payments for appointments as well as medical records ROI, current or past due bills, and My Harris Health. Answer questions concerning eligibility processes to the best of my ability, and scan applications for Medicaid and Harris Health.
HARRIS HEALTH - Houston, Texas, February 2014 – December 2015
PA Call Center Representative - Answer incoming calls for clinic appointments from patients. Responsible for scheduling, updating, or canceling patient clinic appointments. Counsel each patient regarding financial obligation. Obtain patient demographics, insurance, eligibility, and financial responsibility information to ensure complete and accurate registration.
BRETTHAUER AND RAMIREZ STAFFING– Houston, Texas, April 2011-February 2014
Accounts Payable/Receivable Clerk–Provided accounting and clerical support to accounts department. Maintained accounting documents files. Verified and posted details of business transactions. Prepared bank account deposited documents. Reconciled revenue reports. Assisted with month-end reconciliations such as general ledger. Performed data entry and filing work. Posted inventory, monthly reports, and patient meal census. Updated reports on Excel spreadsheet for audit purposes.
Project Secretary - S & B Engineers and Constructors, LTD – Processed, organized, and checked both electronic and hard copy documents before generating hard copy folders for BP Texas City Refinery.
CSR/Administrative Assistant – Grocers Supply Company – Answered inbound calls in the Customer Service Department with inquiries about estimated time of arrival for deliveries, product availability and cost, and refunds. Also transferred calls to various departments as was requested. Posted products that were to be returned.Processed payroll for drivers in the Meat Department at the Freedman location. Duties also included filing, scanning, and faxing of various documents.
HOSPITAL COURIERS CORPORATION – Houston, Texas; March 2010 – January 2011; Dispatcher/Courier
Dispatched calls for delivery and pick up of specimens, medical records, supplies, and other items as was needed within the Houston Medical Center and surrounding areas.
DISH NETWORK - Alvin, Texas ; April 2008-September 2009; Dispatcher
Dispatched calls for DISH Satellite installations in the El Paso, Texas, Dallas, Texas, and the New Mexico areas. Answered inbound calls from customers' requesting information on the estimated time of arrival of the technicians, added on services, and generated service changes and trouble calls from the customers.
CITY OF HOUSTON - HEALTH DEPARTMENT - Houston, Texas; November 1999 - January 2004 - Senior Dispatcher/Call Center Customer Service Representative
Dispatched calls to the Animal Control Officers according to priority of the call, key map location, and nature of the call. Answered inbound calls for animal pick up, owner turn in, and bite investigations. Translated from Spanish to English for the non-English speaking community. Typed up memos and employee evaluations for the supervisors. Assisted HPD officers in providing Animal Control Officers to assist them with animal pick up whenever needed.
EDUCATION
Life, Health, and Accident Insurance License October 2020
Exam FX Online
National Court Reporting Institute - Houston, Texas - March 2006 to present
Court Reporting Institute of Houston - Houston, Texas - January 2004 through December 2005
Houston Community College - Houston, Texas - June 2002 through August 2003 - 16 credit hours.
SER - Jobs for Progress - Houston, Texas - July 1994 through December 1994 - Basic Computers Certificate, General Office Procedures Certificate
University of Houston - Houston, Texas - May 1985 through June 1985 - GED
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