PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Little Rock, AR 72209 501-***-**** adq6r7@r.postjobfree.com

Intelligent customer service professional with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always uses good judgment when performing duties.

SG

Shada Glenn

Excellent multi-tasking ability Contract negotiations

Mail handling

Credit and collections Process improvement

HUMANA REMOTE CUSTOMER SERVICE REPRESENTATIVE

Everise Inc. Little Rock, AR

Policy and procedure modification Clerical support

Office management

Sorting and labeling

MS Office

Responded to customer requests for products, services and company information.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Regularly exceeded daily sales and product add-on quotas.

Provided primary customer support to internal and external customers in fast-paced environment.

Educated customers on promotions to enhance sales by 30%.

Explained benefits to plan participants in easy to understand terms in order to educate each on available options.

Developed and maintained courteous and effective working relationships.

PAWN BROKER ASSISTANT MANAGER 05/2019 to 10/2020 Boll Weevil Pawn Little Rock, AR

Assist over 50 customer per day, compared vendor prices and negotiated for optimal savings down 40%.

Provided complete meeting support, including materials preparation and notes or minute taking.

Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.

10/2020 to CURRENT

Managed CRM database, including troubleshooting, maintenance, updates and report generation.

Improved office operations by automating client correspondence, record tracking and data communications.

Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. Handled all incoming business and client requests for information. Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.

Integrated logistic systems into company processes to improve operations and manage work orders and price changes.

Oversaw appointment scheduling and itinerary coordination for both clients and personnel

MEDICARE CUSTOMER SERVICE REPRESENTATIVE 01/2019 to 05/2019 Southeastrans Inc. Little Rock, AR

Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

Investigated and resolved accounting, service and delivery concerns. Facilitated inter-departmental communication to effectively provide customer support.

Promptly responded to inquiries and requests from prospective customers. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Fielded over 30 customers questions per day regarding available merchandise, sales, current prices and upcoming company changes. Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

Optimized customer support by establishing collaborative service environment.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Investigated and resolved customer inquiries and complaints quickly. Reduced process inconsistencies and effectively trained team members on best practices and protocols.

CUSTOMER SERVICE REPRESENTATIVE/ACCOUNT 06/2018 to 12/2018 ADVISOR

WHECO Video Client Care Little Rock, AR

Provided information to customers regarding WHECO's charge card and loyalty program and helped to open and activate new accounts. Answered over 100 customer telephone calls promptly to avoid on-hold

EDUCATION

wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Provided primary customer support to internal and external customers in fast-paced environment.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Regularly exceeded daily sales and product add-on quotas.

Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.

Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.

LAUNDRY ATTENDANT 04/2016 to 06/2018 Hickory Heights Little Rock, AR

Set up wash and dry over 50 cycles with appropriate settings such as spin speed, temperature and cleaning agents.

Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.

Folded laundry after washing and drying and transported to staging area. Maintained safety practices at all times to protect personnel and laundry loads.

Maintained excellent attendance record, consistently arriving to work on time.

High School Diploma 05/2008 Hall High School, Little Rock, AR

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