Entry Associate Data

PAIGE M SPEAKMAN

Cassville, MO ***** • 417-***-**** • **************@*****.***

DEDICATED ADMINISTRATIVE SUPPORT SPECIALIST

Administrative Support Specialist • Data Entry Associate • Service Representative • Office Clerk

Scheduling • Prioritization • Account Records Management • Research and Data Collection

Exceeded Metrics • Resolved Concerns • Ensured Client Retention • Created Quotes

Managed Administrative Duties • Developed Strategy • Optimized Scheduling • Directed Operations

WORK EXPERIENCE

Metrc, LLC 2021 - 2022

Customer Support Specialist, Remote

●Contributed as the first point of contact, worked closely with clients to determine needs, researched issues, and provided necessary information.

●Maintained 99% customer satisfaction rate on all customer service survey categories including communication skills, interpersonal skills, problem-solving, and friendliness.

●Continually updated job knowledge by studying guides, manuals, and published procedures; participated in educational opportunities.

CubeMonk, Inc. 2019 - 2021

B2B Customer Care Representative, Remote

●Built a network of over 150 first and last mile providers.

●Created up to 25 quotes per day for Corporate Relocation and other Household Goods moving services and prepared payment options to achieve 98% billing accuracy.

●Responsible for all daily operations, including receiving freight, routing delivery schedules, and dispatching crews.

●Created a 25-page training manual from scratch and led weekly training sessions for new providers of moving labor services.

Auto Transport Plus 2015 - 2018

Data Entry Processor, Remote

●Processed a large volume of information daily with 99% accuracy.

●Conducted highly repetitive tasks and maintained a detail-oriented approach.

●Deleted incorrectly posted or obsolete data and re-entered the correct information.

●Performed clerical duties and provided administrative support

Leave of Absence 2012 - 2015

Caregiver to Critically Ill Family Member

Build My Move, LLC, Kansas City, MO 2007 - 2012

Moving Crew Dispatcher

●Saved $4,200 a year in packing supplies after negotiating new deal with current supplier.

●Acted as the transferee’s main point of coordination for the movement of household goods by collaborating with movers, office staff, and customers.

●Utilized web-based software to accurately update and verify customer and job-related data.

●Led and mentored a team of up to 15 employees to help identify and correct gaps in skills and knowledge.

EDUCATION

Crowder College, Neosho, MO

General Studies

TECHNOLOGIES & CERTIFICATIONS

Technologies: Zendesk, Microsoft Office, G-Suite, Asana, Slack, Zoom, Atlassian, Email, Microsoft Teams

Certifications: Licensed Health Insurance Agent, Blue Cross Blue Shield; Administrative Support - Alison - Empower Yourself, Credentialing ID 1935–22486284; Developing Leadership Skills- Alison - Empower Yourself, Credentialing ID 467*-********

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