RUBY RUBIO

adq6r1@r.postjobfree.com 720-***-****

Westminster, CO 80031

PROFESSIONAL SUMMARY Detail-oriented Certified Nursing Assistant with 15 years of healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Multi-talented CNA consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

SKILLS

● Patient Management

● Recording Vital Signs

● Observing Responses

● Infection Control and Aseptic

Procedures

● Conducting Intakes

● Chronic Disease Management

● Bathing

● Quality Assurance Controls

● Indirect Patient Care

● Patient-focused care

● Medical office administration

● Trustworthy companion

● Compassionate

● Outpatient care

● Efficient and reliable team

player

● Case Management

● Patient Relations

● Supporting Personal Needs

● Measuring Bodily Fluids

● Documenting Behaviors

● Companionship and Emotional

Support

● Patient Care

● Shared Governance

● Culinary Talent

● Dementia and Alzheimer's

knowledge

● Responding to emergencies

● Tube feedings and

medications familiarity

● Medical Records Management

● Adaptable

● Inpatient care

● Patient Assessments

● Compassionate caregiver

● Suicide Prevention Training

● Safety and Security

Enforcement

● Inmate Management

● Correctional Facility

Procedures

● Strong Interpersonal Skills

● Self-Defense Techniques

● Criminal laws

● Firearm operations trained

● Crime Prevention

● Continuing education

● Surveillance

● Business process understanding

● Proofreading skills

● Relationship development

● Project organization

● Supervision

● Team management

● Direct Patient Care

● Visitation Guidelines

Understanding

● Search and Seizure Procedures

● Restraint Techniques

● Crisis Intervention Training

● Central and Pod Control

● Emergency Management

● Conflict resolution skills

● Inmate behavior modification

tactics

● Staff Management

● Emergency Response

● File and records management

● Relationship building and

management

● Fluent in Spanish

● Document review

● Problem resolution

● MS Office

● Process improvement

WORK HISTORY HouseKeeper Sparkle Now Housekeeping, Llc.- Tanya Ibarra (owner) 3125 W 97th Ave. Apt 302, Westminster, Co 80031

720-***-**** 08/19/2001-current

● Clean rooms that are requested to be cleaned

● Mop and sweep

● Wash dishes

● Wash and dry laundry

● Prepare meals when customer requests

● Clean windows and mirrors

● Dust

● Vacuum

● Assist with the requests of customer if able to and within job limits

CNA Elms Haven Center - 12080 Bellaire Way, Thornton, CO 303-***-**** 07/2020 - 10/2020

● Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.

● Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

● Delivered individualized patient care by recording vital signs, documenting observations, administering therapeutic treatments and evaluating patient needs.

● Cared for an average of 22 patients per 8 hours in assisted living facilities, delivering high-quality, efficient support to meet all needs.

● Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

● Oversaw and maintained patients' rooms, group living areas and nurse stations.

● Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

● Complied with all company-specific guidelines and performing hands-on nursing care to patients under RN supervision.

● Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

● Offer immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

● Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

● Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep RNs informed of changes.

Corrections Officer 1 CDOC-Arkansas Valley Correctional Facility - 12750 CO-96, Ordway, CO 81034

719-***-**** 01/2016 - 06/2019

● Established positive working relationships and maintained boundaries with resident offenders.

● Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.

● Received and inspected mail, property and funds from visitors on behalf of designated inmates.

● Investigated attempted escapes and conducted searches for escaped inmates.

● Made rounds at specified intervals and conducted head counts and roll calls.

● Directed activities of inmate crews working on maintenance, operations, farming and construction projects.

● Completed dorm sanitation and maintenance checks and reported results to management.

● Searched building and grounds, living quarters and work areas for contraband.

● Built solid relationships with staff and inmates to keep institutions safe and secure.

● Maintained custody and control of 176 inmates housed in a medium security unit.

● Observed behavior of residents individually and in groups.

● Escorted inmates to and from cells, courts, hospitals and medical appointments.

● Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.

● Arranged for medical and dental care of inmates.

● Identified facility openings and designated inmates to housing units.

● Delivered inmates to work sites and returned safely by following protocols.

● Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.

● Determined and assigned inmates to appropriate housing.

● Prepared, processed and maintained forms, reports, logs, records and activity journals.

● Tracked inmates through head counts, visitor logs and scheduled activities.

● Received and accounted for personal possessions and determined inmate work assignments.

● Addressed inquiries from the general public, other staff, inmates and visitors to resolve concerns.

● Conducted routine and emergency head counts.

● Booked new inmates into the facility and processed inmates for release.

● Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.

● Arranged daily schedules for prisoners, including library visits, work assignments, family visits and counseling appointments.

● Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.

● Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering the facility.

● Strengthened emergency response protocols by conducting emergency scenarios and quarterly fire drills and assessing results.

● Received and processed inmates into custody of the institution by searching prisoners and taking charge of personal property.

● Monitored radio transmissions between staff to respond immediately to directions and emergencies.

● Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.

● Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.

● Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.

● Oversaw and maintained custody of 170 inmates in maximum security.

CNA/ER Assistant Arkansas Valley Regional Med Ct - 1100 Carson Ave, La Junta, CO 81050

719-***-****

12/2011 - 01/2016

● Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.

● Obtained client medical history, including medication information, symptoms and allergies.

● Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

● Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.

● Oversaw and maintained patients' rooms, group living areas and nurse stations.

● Complied with all company-specific guidelines and performing hands-on nursing care to patients under RN supervision.

● Delivered individualized patient care by recording vital signs, documenting observations, administering therapeutic treatments and evaluating patient needs.

● Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

● Helped patients effectively manage routine bathing, grooming and other hygiene needs.

● Obtained biological specimens for ordered tests and prepared for laboratory transport.

● Transported patients between rooms and appointments or testing locations.

● Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

● Supported ambulation and physical therapy needs by conducting planned exercise routines.

● Offer immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

● Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

● Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

● Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep RNs informed of changes.

● Conferred with a multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.

● Participated in multiple fun activities with patients to boost mood, improve overall memory and provide light entertainment.

● Cared for an average of 20 patients per 8 hours in a nursing home facility, delivering high-quality, efficient support to meet all needs. Csp-2 Inspiration Field - La Junta, CO 11/2014 - 03/2015

● Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

● Conferred with customers about concerns with products or services to resolve problems and drive sales.

● Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

● Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.

● Operated in dynamic, high-volume environments to provide skilled assistance to more than 400 customers each day.

● Processed 30 invoices each 8 hours and mailed documentation to clients.

● Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.

● Helped 170 customers every 8 hours by approaching conversations with a positive attitude.

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

● Entered customer interaction details in doc.net to track requests, document problems and record solutions offered.

● Assisted 176 customers on average 8 hours by answering questions, responding to inquiries and handling telephone requests.

● Educated customers on promotions to enhance sales.

● Offered advice and assistance to customers, paying attention to special needs or wants.

● Liaised with customers, management and sales teams to better understand customer needs and recommend appropriate solutions.

● Responded to customer requests for products, services and company information.

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Collected customer feedback and made process changes to exceed customer satisfaction goals 90%.

● Provided primary customer support to internal and external customers in a fast-paced environment.

● Regularly exceeded daily sales and product add-on quotas.

● Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

● Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

● Communicated with vendors regarding backorder availability, future inventory and special orders.

● Suggested new procedure to persuade cancelling customers to stay with the company, resulting in a 3% decrease in cancellations.

● Boosted sales revenue by skillfully promoting diverse handgun options.

● CNA Pioneer Health Services Inc. - 900 S. 12th St, Rocky Ford, CO 81067

719-***-****

02/2007 - 12/2007

● Obtained client medical history, including medication information, symptoms and allergies.

● Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.

● Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.

● Conferred with a multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.

● Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

● Delivered individualized patient care by recording vital signs, documenting observations, administering Type treatments and evaluating patient needs.

● Participated in Type fun activities with patients to boost mood, improve overall memory and provide light entertainment.

● Cared for average of Number patients per Time Frame in Type facility, delivering high-quality, efficient support to meet all needs.

● Transported patients between rooms and appointments or testing locations.

● Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

● Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

● Supported ambulation and physical therapy needs by conducting planned exercise routines.

● Oversaw and maintained patients' rooms, group living areas and nurse stations.

● Complied with all company-specific guidelines and performing hands-on nursing care to patients under RN supervision.

● Helped patients effectively manage routine bathing, grooming and other hygiene needs.

● Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Job titles informed of changes.

● Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

● Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Kirby Sales Team Member l Kirby - Pueblo, Co 81054 - Steven Trujillo

(Crew Leader) 719-***-**** summer

of 2001

● Give potential customer sales pitch on Kirby Vacuum

● Set up promotional appointments to show how the kirby vacuum works

● Up sell any add ons available for kirby vacuum

● Assist in getting loan approved for customer as well as negotiate pricing

● Inform customer of extra cleaning products to assist in making their home more appealing to the senses such as odor eliminators scented vacuum bags

● Hand out promotional fliers while in public to make sure information about kirby vacuums gets out to the public EDUCATION La Junta Jr/Sr High School, La Junta, CO 05/2001 High School Diploma: General Studies

Pueblo Academy of Medical & Health, Pueblo, CO 03/2007 CNA Certificate: Medical Assisting

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