Customer Service Merchandise Manager

Patrick J Harrington IV

** ********* ** ******, ** 02532

E-mail: *******************@*****.*** Cellular 508-***-**** Objective

An inspirational leader, and expert motivator with extensive retail management experience is seeking to further develop his career. Patrick has the ability and determination to succeed in a fast-paced retail environment with a proven track record of consistently achieving goals, setting store standards, and sales targets. He is currently looking for a responsible position in the management team of a busy store with the opportunity to develop in a variety of challenging roles. Areas of Expertise

● Manager with 21 years of leadership experience overseeing multiple departments of the store, such as Consumables, Entertainment, Homelines, and Overnight Operations.

● Understanding of retail merchandising practices, including concepts such as “Item Driven Merchandising”

● Strong planning and organizational skills

● Ability to anticipate, recognize, and address issues

● Able to perform tasks related to retail sales operations such as: perform sales transactions; perform tasks associated with balancing daily deposits, and related daily sales reporting.

● Perform tasks related to retail receiving functions such as: verification of merchandise received; processing of invoices, manifests, transfers, and any other document associated with the receiving process.

● Guiding, motivating, and empowering a diversified team of 50 employees.

● Driving sales and revenue for assigned areas by managing promotional and seasonal events; keeping proper in stock while maintaining an appealing visual presentation on the sales floor.

● Identifying and reducing potential shrink through inventory management, developing and executing action plans with implementing security measures within the store.

● Store compliance supervisor- ensure all health and safety guidelines and procedures are maintained and implemented. Leading store in the district being associate and customer accident free.

● PC skills including MS Outlook, MS Word, and MS Excel.

● Willingness to learn new skills.

● Logical, passionate, determined when approaching problems.

● Fundraising Coordinator for Children’s Miracle Network for Fairhaven store. Received an appreciation award from Boston Children’s Hospital for raising $23,850. Employment History

Store Team Leader (Store Manager)

Ocean State Job Lot Inc., South Yarmouth, Ma 508-***-**** 2017-Present

● The Store Leader is responsible to lead a team of associates in the timely and consistent execution of all merchandising, operational, and human resource policies and procedures within a designated retail location in accordance with the philosophy and standards of the company.

● Store Leader gives extensive hands-on training to each associate, which will prepare the associates with the knowledge, tools and confidence to help run a store.

● Leads Store is responsible for Store Initiatives such as Insider Program which gives exclusive deals to their customers in which an Insider Member spends $25 more than non members. Company goal is 8% conversion, my store is consistently at 9%,with 100% repeat members each day.

● Responsible for the hiring, supervision of all store Associates, as well as maintaining staffing needs while adhering to the base scheduling program.

● Inventory control through proper ordering, communication to the buyers and to the auto replenishment departments.

● Flexible-Transferred 2 times in order to grow, with the ability to travel where ever needed.

● Resilient-during the 2020 pandemic was able to keep stores open,and my store was never shut down due to breaking Covid-19 protocols. My store was efficient even with less employees, We still hit company initiatives each month last year.

Assistant Store Manager

Ocean State Job Lot Inc., Middleboro, Ma 508-***-**** 11/2014-2017

● Ensure store presentation is in compliance with company standards including but not limited to merchandising, maintenance, and cleanliness.

● Inventory control through proper ordering, communication to the buyers and to the auto replenishment department

● Timely compliance to company directives including Operational, Merchandising and Visual policies, procedures, and programs.

● Responsible for the management of freight flow, backroom organization, and 24-hour freight turn-around.

● Responsible for the hiring, supervision, and training of all store Associates, as well as maintaining staffing needs while adhering to the basescheduling program.

● Supervises and train assigned store associates within areas of responsibility.

● Specialize in finding good working talent to enhance good working environment

● Ability to read and interpret documents such as technical data, safety rules, operating and maintenance instructions, and procedure manual.

● Accountable for Planogram and visual program scores and results. Received the best score in the history of the store in which we ranked 15 th storewide.

Merchandise Manager/Assistant Store Manager

Wal-Mart Store Inc., Fairhaven, Ma 508-***-**** 10/2009-11/2014

● Assure high levels of Customer Service in all areas of the store

● Responsible for operational store planning, payroll, and evaluate associates job performances, recruitment and scheduling of staff

● Motivate associates within the organization by providing constructive feedback and communicating in a professional manner

● Direct customer relations, sales promotions, merchandise ordering and equipment maintenance

● Effectively utilize proactive management and problem resolution techniques

● Delegate daily tasks and follow-up on completion

● Drive store experience, encourage employees to identify and communicate ideas that will improve the products and services provided to customers

● Perform Store opening and closing procedures

● Count store deposits and perform accounting duties Customer Service Manager

Wal-Mart Stores Inc, Fairhaven, Ma 508-***-**** 03/2009-10/2009

● Provide exceptional Customer Service by ensuring Customers have a happy shopping and check-out experience

● Handle large amounts of cash in an organized, timely and accurate manner

● Perform financial transactions: money orders, money grams, utility payments, cashier loans, and register audits

● Supervise front-end operations in the store

● Approve returns, adjustments, refunds and exchanges in a positive manner within the Company guidelines in support of the Company s Satisfaction Policy.

● Evaluate front-end associates’ job performances

Support manager/Hardware Department Manager

Wal-Mart Stores, Inc #2953 Swansea, Ma 508-***-**** 10/03-09/09

● Provide customer service, identify customer needs, assist with purchasing decisions, promote products and paint mixing service

● Drive financial goal achievement by managing Customer Inventory Flow Process and SWAS planning

● Supervise associates by assigning duties, communicating goals, providing feedback and follow-up monitoring performance, participating in the hiring, promotion, and evaluation of associates

● Maintain merchandise presentation and area of responsibility in accordance with company policies and procedures

● Lawn and Garden operations: ordering, receiving plants and setting floral racks

● Receive, order, and stock merchandise, set displays, complete paperwork, logs, and other required documentation

EDUCATION

BMC Durfee High School, Fall River, MA

H.S Diploma, College Prep

Fisher College

Courses completed: Management, Marketing, Psychology, and Computer Concepts.

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