Customer Service Data Entry
Resume:
KATHRYN DEAN
RESTON, VA 20191
********@*****.***
Clearance: TS/SCI FSP
Experience
Raytheon, Intelligence Technician June 2011–May 2022
Document scanning
Maintain updated record log on incoming and outgoing mail
Create various labels for outgoing mail
Index every document ensuring accuracy and delivery on time
Create spreadsheets listing all documents
Adhere to customer policies and procedures
Complete training as mandated by Raytheon and the customer
Rockwell Collins, Engineering Project Assistant April 2008-December 2009
Maintained, documented, and formatted electronic files to ensure user functionality
Provided support as a power use of Microsoft word, Microsoft excel as well as lotus notes
Demonstrated excellent customer service skills and was a team player
Mail Services Inc. General Office Clerk September 2008–February 2008
Maintained, documented and formatted electronic files to ensure user functionality
Microsoft mail merge to ensure that all jobs were correct and were sent to the appropriate customers in a timely manner
Met critical deadlines
Provided support as a power user of Microsoft word, Microsoft excel, and Microsoft access.
Completed other general duties as assigned
DHL Globalmail. General Office Clerk July 2006-June 2007
Maintained, documented and formatted electronic files to ensure user functionality
Used Microsoft mail merge to ensure that all jobs were correct and were sent to the appropriate customers in a timely manner
Ensured all critical deadlines were met
Provided support as a power user of Microsoft word. Microsoft excel and Microsoft access
Completed other general office duties as assigned
First American Field Service General Office Clerk September 1997-June 2006
Scanned photos to client’s websites
Maintained updated records of employee’s productivity
Entered input of results received from inspectors on client’s systems
Developed procedures to scan documents to the web
Documented and distributed incoming corporate taxes
Served as liaison to corporate subcontractors to ensure timeliness and completion of contract
Audited and approved subcontractors’ invoices
Demonstrated abilities to adapt readily other departments; support other responsibilities as assigned within these departments
Demonstrated problem resolution and analysis and saved the organization over $17,000 in charges
Demonstrated excellent customer service skills and was a team player
Completed other duties as assigned
Skills
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft Outlook
Lotus Notes
Accomplishments
Completion of Scanning Technology training. – 2004-2005
Completion of Loss Draft training – 2004-2005
Completion of Rush Inspection training – 2004-2005
Received awards of excellence for data entry, database maintenance and exceeding performance expectations
Received certificates of completion of training in various skills
Received top security clearance with polygraph.
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