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Customer Service Data Entry

Location:
Washington, DC
Posted:
May 25, 2022

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Resume:

KATHRYN DEAN

**** ******** ****, **** ***

RESTON, VA 20191

571-***-****

adq6pg@r.postjobfree.com

Clearance: TS/SCI FSP

Experience

Raytheon, Intelligence Technician June 2011–May 2022

Document scanning

Maintain updated record log on incoming and outgoing mail

Create various labels for outgoing mail

Index every document ensuring accuracy and delivery on time

Create spreadsheets listing all documents

Adhere to customer policies and procedures

Complete training as mandated by Raytheon and the customer

Rockwell Collins, Engineering Project Assistant April 2008-December 2009

Maintained, documented, and formatted electronic files to ensure user functionality

Provided support as a power use of Microsoft word, Microsoft excel as well as lotus notes

Demonstrated excellent customer service skills and was a team player

Mail Services Inc. General Office Clerk September 2008–February 2008

Maintained, documented and formatted electronic files to ensure user functionality

Microsoft mail merge to ensure that all jobs were correct and were sent to the appropriate customers in a timely manner

Met critical deadlines

Provided support as a power user of Microsoft word, Microsoft excel, and Microsoft access.

Completed other general duties as assigned

DHL Globalmail. General Office Clerk July 2006-June 2007

Maintained, documented and formatted electronic files to ensure user functionality

Used Microsoft mail merge to ensure that all jobs were correct and were sent to the appropriate customers in a timely manner

Ensured all critical deadlines were met

Provided support as a power user of Microsoft word. Microsoft excel and Microsoft access

Completed other general office duties as assigned

First American Field Service General Office Clerk September 1997-June 2006

Scanned photos to client’s websites

Maintained updated records of employee’s productivity

Entered input of results received from inspectors on client’s systems

Developed procedures to scan documents to the web

Documented and distributed incoming corporate taxes

Served as liaison to corporate subcontractors to ensure timeliness and completion of contract

Audited and approved subcontractors’ invoices

Demonstrated abilities to adapt readily other departments; support other responsibilities as assigned within these departments

Demonstrated problem resolution and analysis and saved the organization over $17,000 in charges

Demonstrated excellent customer service skills and was a team player

Completed other duties as assigned

Skills

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Lotus Notes

Accomplishments

Completion of Scanning Technology training. – 2004-2005

Completion of Loss Draft training – 2004-2005

Completion of Rush Inspection training – 2004-2005

Received awards of excellence for data entry, database maintenance and exceeding performance expectations

Received certificates of completion of training in various skills

Received top security clearance with polygraph.



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