KIMBERLY M PURVIS

+414*******

adq6p8@r.postjobfree.com

N8W27211 Woodridge Lane, Waukesha, WI, United States

SUMMARY

Energetic Customer Service Representative with 15 + years of experience resolving complex customer inquiries. Passionate about

building strong customer relationships, driving brand loyalty, and being a part of a team that makes a positive difference in people's

lives.

EMPLOYMENT HISTORY

03/2017 - Present

Patient Care Advocate

At Evergreen Pharmacy

My job as a Patient Care Advocate, Administrator is to manage day to day workflow using several different programs throughout the

day. This includes but not limited to: Triaging new orders to appropriate queues, Following up on Prior Authorizations, Entering basic

patient demographic information, interpreting and entering prescription orders, contacting the provider for clarification when needed.

Handling A/R calls from patients. Processing monthly statements, reviewing statements and processing adjustments as needed.

Handling very detailed processes for many of the different medication programs we work with and specialize in. I am also a main

contact for new employee training, answering and solving complex situations.

06/2009 - 03/2017

Pharmacy Technician

At Prescriptions Plus Pharmacy

My job during my time with Prescriptions Plus was answer daily phone calls in the Customer Service department, enter basic

demographic information, interpret and process new orders, resolve billing issues, assist in several different areas of the pharmacy

including the billing department, Production (filling medications) when needed.

06/2002 - 06/2009

Billing Specialist

At Aurora Pharmacy

During my time with Aurora is where I learned a lot of my skills in the pharmacy from: managing inventory, processing new orders,

billing claims, handling complex billing scenarios with several different insurance companies.

EDUCATION

1999

From Greenfield High School Greenfield.

SKILLS

Customer Service

Problem Solving

Leadership

Time Management

Attention to Detail

Empathy

Teamwork

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