Customer Service Representative
Resume:
KIMBERLY M PURVIS
**********@*****.***
N8W27211 Woodridge Lane, Waukesha, WI, United States
SUMMARY
Energetic Customer Service Representative with 15 + years of experience resolving complex customer inquiries. Passionate about
building strong customer relationships, driving brand loyalty, and being a part of a team that makes a positive difference in people's
lives.
EMPLOYMENT HISTORY
03/2017 - Present
Patient Care Advocate
At Evergreen Pharmacy
My job as a Patient Care Advocate, Administrator is to manage day to day workflow using several different programs throughout the
day. This includes but not limited to: Triaging new orders to appropriate queues, Following up on Prior Authorizations, Entering basic
patient demographic information, interpreting and entering prescription orders, contacting the provider for clarification when needed.
Handling A/R calls from patients. Processing monthly statements, reviewing statements and processing adjustments as needed.
Handling very detailed processes for many of the different medication programs we work with and specialize in. I am also a main
contact for new employee training, answering and solving complex situations.
06/2009 - 03/2017
Pharmacy Technician
At Prescriptions Plus Pharmacy
My job during my time with Prescriptions Plus was answer daily phone calls in the Customer Service department, enter basic
demographic information, interpret and process new orders, resolve billing issues, assist in several different areas of the pharmacy
including the billing department, Production (filling medications) when needed.
06/2002 - 06/2009
Billing Specialist
At Aurora Pharmacy
During my time with Aurora is where I learned a lot of my skills in the pharmacy from: managing inventory, processing new orders,
billing claims, handling complex billing scenarios with several different insurance companies.
EDUCATION
1999
From Greenfield High School Greenfield.
SKILLS
Customer Service
Problem Solving
Leadership
Time Management
Attention to Detail
Empathy
Teamwork
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