Customer Service Warehouse Manager
Resume:
Robert Jordan
Jacksonville, NC *****
***************@*****.***
Supervisor Experience
United States Marine Corps Veteran
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Pizza Hut - Jacksonville, NC
October 2021 to Present
Store Manager
Hibbett Sports/City Gear - New Bern, NC
May 2021 to Present
• Managed a staff of 11 employees
• Managed daily operations, administrative duties, scheduling, and sales
• Interviewed, hired, trained, and supervised new team members
• Performed official money count every shift
• Coordinated schedules and assigned associates' shifts
• Conducted training sessions
• Ensured consistent store productivity and metrics that increased sales and profitability
• Demonstrated excellent people skills in both client and employee relationships Site Manager
Green Clean Auto Spa - Jacksonville, NC
July 2020 to May 2021
Customer service, chemical management, mechanical awareness, cashier experience, best of the best winner consecutively 2 years in a row, osha training. Promoted to Site Manager and took over the new flagship site for the company.
• Promoted to Assistant Manager after 2 months
• Managed a group of team members
• Opened and closed store
• Oversaw day to day store operations
• Made bank deposits and money orders on behalf of site manager
• Provided excellent customer service to all fans in a timely manner
• Managed daily reports of transactions
• Trained new employees on site processes and procedures
• Coordinated, arranged and led sales Car wash packages
• Enforced company policies and procedures
Retail Store Manager
T-Mobile - Wilmington, NC
October 2019 to July 2020
• Provided outstanding customer service and ensured guest satisfaction
• Drove sales through appealing visual displays
• Unloaded, sorted and handled T-Mobile merchandise
• Managed cash deposits
• Coached and mentored a team of 10+ employees
• Generated and achieved daily sales quotas
• Managed all operation duties, including sales, coaching, and customer service
• 8+ years of leadership experience
• Managed a staff of 8 employees
• Managed daily operations, administrative duties, scheduling, and sales
• Interviewed, hired, trained, and supervised new associates
• Performed official money count every shift
• Coordinated schedules and assigned team members' shifts
• Demonstrated excellent people skills in both client and employee relationships
• Ensured consistent store productivity and metrics that increased sales and profitability Manager
GameStop - Jacksonville, NC
August 2018 to October 2019
Customer service skills, explanation of current and past systems, phones, tablets, etc. Responsible for training new employees and hold meetings to update personnel on upcoming changes. Handle store resets and updates as well as money manage management and deposit. Talking to different vendors such as Verizon, AT&T, Sprint, etc.• Generated sales and revenue reports
• Handled day-to-day operations
• Handled the daily counts
• Drove sales for systems, games, controllers
• Assured excellent customer experience at all times
• Set schedules
• Made daily deposits
• Opened and closed store
• Kept store clean
• Supervised event planning
Assistant Manager
Footaction - Jacksonville, NC
March 2015 to August 2018
Being a team leader, store management, operations, cashier, holds and returns, inventory counting and shipment processing, setting out new products on the floor by company standards, hosted interviews for potential employees, being a top seller for the company, managing employees to ensure the sales are done correctly, able to lead as well as work together as a team, able to communicate to higher management as well as relaying information to associates. Great personality and dependable. Ran a multi-million dollar audit, preparing deposits, and making change orders. Keyholder• Promoted after 4 months
Warehouse Manager
UNITED STATES MARINE CORPS - Various Locations - Camp Lejeune, NC March 2010 to March 2015
Operations manager for 2nd Medical Bn for both Marine and Navy personnel. Support for all Motor- T and Medical Corpsman for all supplies and medical kits. Support of setup during Field Ops. Military training. Issuing of gear for Camp Lejeune, Camp Pendleton, Camp Geiger and Overseas as well. 1 Tour in Afghanistan with 2/8. 6 months in Okinawa, Japan. Ending rank was E-5. Honorable Discharge. Security Clearance. Forklift License, Osha Safety trained
Education
High School Diploma
Glenn Hills High School - Augusta, GA
August 2006 to May 2009
Skills
• Customer Relationship Management
• Microsoft Office
• Typing
• training
• Inventory
• Operations (7 years)
• Scheduling
• retail sales
• Team Building
• Microsoft Word
• Inventory Management
• Customer Service
• Sales
• Cash Handling
• MS Office
• Retail
• Retail Management
• Payroll
• Merchandising
• Management
• Microsoft Excel
• Receptionist
• Marketing
• Sales Experience
• Microsoft Outlook
• Assistant Manager Experience
• Event Planning
• Business Development
• Store Management Experience
• Sales Management
• Quality Assurance
• Mechanical Knowledge
• Problem-solving
• Flexibility
• Team Work
• Reliability
• DoD experience
• OSHA
• Program management
• Intelligence experience
• Windows
• Military Experience
• Restaurant experience
• Human resources
• Conflict management
• Profit & loss
• Accounting
• Cooking
• Analysis skills
Military Service
Branch: Marine Corps
Service Country: United States
Rank: E-6
March 2010 to March 2015
Certifications and Licenses
driver's license
Secret Clearance
Top Secret Clearance
TS/SCI
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