Administrative Assistant Customer Service

KATHRYN WALLACE

Fitchburg, MA ***** 978-***-**** *******@*******.***

SUMMARY

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Results-focused RMV professional with strength in COMMUNICATION. Proactive leader with strengths in communication and collaboration. Proficient in leveraging TASK COMPLETION and CLIENT Satisfaction knowledge to promote [positive result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

SKILLS

Hair coloring and styling

Nail treatments

Waxing and hair removal

techniques

EXPERIENCE

01/1988 to Current Licensed Cosmetologist

SELF-EMPLOYED FITCHBURG, MA

Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.

Fostered clean and sanitary work environment to protect customers and staff from infection.

Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.

Backed up reception desk by answering phones, scheduling appointments and processing payments.

01/1968 to 01/2000 AUDITOR/Administrative Assistant Commonwealth Massachusetts FITCHBURG/LEOMINSTER, MA Developed administrative processes to achieve organizational objectives and improve office efficiency.

Responded effectively to sensitive inquiries or complaints. Prepared and prioritized calendars and correspondence. Directed customer communication to appropriate department personnel.

EDUCATION AND TRAINING

Some College (No Degree): Physical Education

Boston University Boston, MA

Some College (No Degree)

Fitchburg State University Fitchburg, MA

LANGUAGES

Spanish:

Limited

ACTIVITIES AND HONORS

Recipient of Employee Recognition Commonwealth of Massachusetts Member, Small Business Association (2008 - present)

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