Passionate health care advocate with 20 years of experience
Resume:
Kelli Swander
**** **** **** **, ****, Hays, KS, 67601, US
**************@*******.***
Professional Summary
Planning, communication, and relationship-building abilities are all important.
Well-versed in available resources and adept at assisting people in navigating healthcare programs.
Looking for a long-term job that will allow me to grow and advance in my career.
Skills
Strong clinical judgment
Problem resolution
Relationship development
Culturally-competent care
Strong presentation skills
Organization
Managing deadlines
© Life skills development
Dementia and Alzheimer's knowledge
Compassionate
Patient privacy and confidentiality
Recording vital signs
Chronic disease management
Feeding assistance expert
Patient-focused care
Education
General Studies/ Allied health - Bachelor of Science - 2013
Fort Hays State University - Hays, KS
Work History
Community Health Worker - July, 2019 to January, 2021
United Healthcare - Hays, Ks
Assisted vulnerable people in navigating the healthcare system.
Suture removals for patients of all ages were done expertly by me.
Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
* Provided wellness and disease management information to specific community groups.
Encouraged creative thinking, problem solving, and empowerment in order to boost morale and
teamwork as part of the facility management group.
Certified Nursing Assistant - April, 2019 to July, 2019
Good Samaritan Society - Hays - Hays, KS
* Increased patient satisfaction by assisting people with personal tasks like dressing and walking.
© Built relationships with patients, caregivers, and healthcare professionals in order to help patients
achieve their personal care plan goals.
Used mobility devices and equipment to transfer patients from chairs to beds, following all safety
procedures to avoid injuries.
Was a constant advocate for the welfare, rights, and needs of patients.
Assisted with ambulation and physical therapy by performing pre-planned exercise routines.
Gathered and documented patient vital signs on a daily basis.
Checked patient vitals such as temperature, blood pressure, and blood sugar to stay on top of symptoms
and keep Nurses informed of changes.
Front Desk Manager - April, 2019 to July, 2019
Sleep Inn & Suites Hays I-70 - Hays, KS
* Performed concierge services for guests as needed.
© Created daily reports that included guest counts, accounting expenses and income, and room service
usage.
© Was in charge of checking guests in and out of the hotel, making reservations, and processing payments.
© Incharge of cash and credit card transactions at the front desk.
Processed payments, checked guests in and out of the hotel, and made reservations.
Provided concierge services to guests as needed.
Handled reservations, hotel information, and guest concerns via phone, email, and in-person
interactions.
Homestay Coordinator/Military family - January, 2005 to July, 2018
Swander household - Hays, KS
© Solved issues, improved operations, and provided excellent customer service.
Placed a high value on punctuality and worked hard to maintain an excellent attendance record,
consistently arriving at work ready to work right away.
© Had an excellent attendance record and was always on time for work.
© Maintained detailed records of program operations and participant activities.
Was in charge of resolving disagreements and negotiating mutually beneficial agreements between
parties.
Identified service gaps and found needed resources for individuals, such as housing, job placement, and
other forms of assistance.
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