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Jennifer Y. Hawk

Summary

● Highly enthusiastic customer service and administrative professional with ten years of client interface experience, performing in results-driven positions, such as a Quality Assurance Technician, Workflow Coordinator, and Process Lead,

● Interacted with 100 + associates to ensure client deliverables are met and provide quality feedback.

● Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

● Administrative Support positions with proven abilities to establish rapport with clients and personnel.

● Hardworking and dedicated in maintaining customer satisfaction and contributing to company success. Skills

● Active listening skills Microsoft Office Suite

● Creative problem-solving Organizational Skills

● Adaptive team player Microsoft PowerPoint

● Opening/closing procedures Lotus Note

● Shipping

● Packing

● Warehouse management

● knowledge packing machines

● MS Office

● Word

● Excel

● Customer service

● Billing

Education

Healthcare Tech- Patient Caregiver, Vital Signs, Administered medications, Prepared daily meals and activities. Scheduled all daily affairs including but not limited to Doctor appointments and financial affairs.

● Attended – Capella University, 2015 – Information Technology – Bachelor of Science Degree Program - Minneapolis, MN, USA

● Healthcare Information Systems, University of Phoenix – 2009, Columbus, GA, USA

● Associate of Applied Science: Business Administration, 2008 Troy State University - Columbus, GA, USA

● Spencer High School - Columbus, GA, USA, 1999

Professional Experience

Home or Away, Inc. - Columbus, GA July 2015 – October 2021 Packaging Administrative HR Assistant

● Performs customer service functions by answering employee requests and questions.

● Conducts benefits enrollment for new employees.

● Verifies I-9 documentation and maintains books current.

● Submits the online investigation requests and assists with new employee background checks.

● Reconciles the benefits statements.

● Performs payroll/benefit-related reconciliations to General Ledger and other accounts.

● Conducts audits of various payroll and benefits.

● Provides administrative support to the Human Resources Director on all personnel matters and assists with payroll processing.

● Updates HR spreadsheet with employee change requests and processes paperwork.

● Assists with processing of terminations.

● Assists with the preparation of the performance review forms.

● Assists HR Director with various research projects and/or special projects.

● Assists with recruitment and interview process.

● Assists with the various employee discount coupons by contacting companies for coupons as directed by the HR Manager.

● Schedules meetings and interviews as requested by the HR Manager.

● Schedules conferences by reserving facilities at local hotels and/or restaurants.

● Makes photocopies, faxes documents and performs other clerical functions.

● Files papers and documents into appropriate employee files.

● Assists or prepares correspondence.

● Prepares new employee files.

● Processes mail.

● maintain, update and publish standards, templates, and label solutions. The role will work closely with product engineering, logistics execution, production execution

● Performs customer service functions by answering employee requests and questions.

● Inspecting packages to ensure they are not damaged

● Inspecting shipping containers to ensure they meet shipping regulations

● Assembling daily orders by shipping location or any other shipping categories

● Keeping records of packages including delivery notes, invoices, etc.

● Filling out packing and order forms with the relevant shipping information

● Sealing shipping containers and labeling them appropriately

● Cleaning shipping containers and other shipping supplies

● Reconciles the benefits statements..

● Schedules conferences by reserving facilities at local hotels and/or restaurants.

● Makes photocopies, faxes documents and performs other clerical functions.

● Files papers and documents into appropriate employee files.

● Assists or prepares correspondence.

● Prepares new employee files.

● Processes mail.

First Data Corporation REMITCO Remittance Center - Columbus, GA July 2008 - December 2014 Quality Assurance Technician / Material Handler

● Performed inspections and audits using documented procedures; detecting, identifying, and reporting incidents of non-conformance.

● Investigated and analyzed scope of defects as required.

● Create a production schedule for packaging

● The packaging team leader will work with other brewing team leaders to create a schedule for the packaging of brewery products.

● Monitor packaging and warehouse operations

● They must oversee the packaging process and ensure it runs smoothly. That includes tasks like operating the filling line, loading stock, forming cartons, palletising, kegging, and labeling. They will also ensure the packaged product makes it safely to the warehouse or distribution center.

● Ensure quality control processes are completed

● The packaging team leader will ensure QC processes are correctly implemented and that quality is maintained throughout the packaging process.

● Manage raw materials and liaise with suppliers

● They must ensure the brewery has the raw materials necessary for the packaging process to be successfully completed.

● Maintain the packaging production line

● They must ensure the packaging production line remains in good working order. The packaging team leader will also schedule the maintenance of equipment, organize repairs and plan the purchase of new equipment.

● Documented defects found during QA inspections and audits into the Recurring Payment Defect Notification Database.

● Entered defects tracking on excel speed sheet, notifying manager in a timely manner. Performed proper pass down by communicating current operations and/or quality issues to oncoming quality staff.

● Compiled and displayed data accurately, in a clear and understanding manner. First Data Corporation - REMITCO - Columbus, GA February 2005 - November 2008 Workflow Coordinator (Lead)

● Lead work coordinator for mailroom operations; organized, monitored, processed and prioritized the workflow of incoming mail based on the mail volume.

● Electronically processed payments for large contract accounts, such as, Sprint, AT&T, and Capital One.

● Reconcile customer accounts. Conducted problem-solving and analysis to resolve day-to- day operation issues

● Conducted weekly audits and provided quality feedback to mail room associates, ensuring compliance with procedures.

● Performing packing operations in accordance with time, quality and quantity targets

● Loading packing machines with packing materials (e.g. cans, boxes, bags, containers, wrapping etc)

● Supervising the packing process and monitoring individual machines

● Compiled statistical operational reports and presented to upper management Communicated with engineers to

● Check maintenance status and ensure the proper care of operating machines.

● Assisted the Operations Supervisor with coordination and evaluations of training for new hires.

● Worked with other team members across the network, successfully completing payment processing promptly.

● Supervised a crew of 25-35 associates Managed the Productivity of all associates daily.

● Monitored and input the daily work hours of all associates. First Data Corporation - REMITCO - Columbus, GA July 2004 - February 2005 Process Lead Worker

● Assisted the workflow coordinator with the coordination, distribution, sorting, and proper allocation of incoming clients.

● Logged and tracked reports; gathering MIS reporting items for Supervisor evaluation of production and quality results.

● Assisted the workflow coordinator in the training of the mail room operators or backup process lead workers

● Collected, sorted, and distributed payments processed by Associates and submitted to the control desk.

● Ordered and maintained appropriate level of supplies for the mailroom.

● Provided necessary backup for all mail opening functions (MPS 30, 150 IEM, Opex 51) to include lunch and breaks.

● Maintained database on client requirements and process changes to avoid quality impact. Russell Corporation - Columbus, GA March 2003 - July 2004 Shipping Expeditor / Material Handler 2

● Communicated and analyzed daily load summary reports with upper management which led to to improved shipping integrity.

● Ensured customer orders were shipped promptly and operated routing of UPS, RPS, FedEx, or Southeastern Freight.

● Knowledgeable warehouse distribution systems such as Zodiac, Experian, and Mocha TPX.

● Responsible for picking, packing, and scanning out merchandise so that it may be transferred to customers, as well as other Russell warehouses.

● Operated warehouse machinery (licensed to operate forklift and man-up-crown order picker, etc.) Inspected outgoing shipments to verify accuracy of shipment.

● Auditor for quality control.

West Central Regional Hospital - Columbus, GA February 2001 - June 2002 Health Service Technician

● Provided patient care to MR patients to include personal support duties, which included feeding, bathing, assisting with clothing and daily activities.

● Assisted all units assigned with patient care Recorded and maintained data on patients care Transported patients to and from appointments.

● Scheduled routine doctor appointments for patients as needed. TSYS - Total Solutions, Inc. – Citibank - Columbus, GA August 1999 - February 2001 Customer Service Representative

● Answered telephone lines and handled customer complaints.

● Maintained a pleasant, professional demeanor at all times when communicating with clients.

● Assisted customers in resolving inquiries or discrepancies concerning their bank card accounts.

● Posted and speed pay balance transfers to customer accounts.

● Referred calls to appropriate account specialists when customers required expert representation.

● Followed through with each customer request, inquiry, and plan, to maintain quality Customer service and ensure that the customer service and to ensure their needs are met.

● Prepared daily bank deposits and shift change drawer.

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