Customer Service Field Representative

Aida E. Fernandez

**** *. **** **. *******, IL **632 Phone: (Cell) 773-***-**** Email: ****.*********@*****.***

Summary

I am seeking the opportunity to utilize my leadership and management skills, while making a significant contribution to the success of my employer. I have extensive management experience and have obtained challenging leadership positions where I have applied my skills and have surpassed management expectations. I foresee myself moving forward with a leadership position and achieve optimum utilization of my skills and extensive management background within a growing company.

Qualifications

Fluent in English and Spanish

Dedicated, focused able to prioritize, and follow through to achieve projected goals.

Knowledgeable with: Word, Excel, PowerPoint, Microsoft Outlook, Access, and Internet Research

Strong customer service skills

Ability to communicate professionally, concisely, and effectively with internal and external clients.

Creative problem solver who rapidly adapts to changing demands.

Education

University of Phoenix Bachelor Degree (BS) Business Management

Harold Washington College, Chicago, IL

Criminal Justice

Malcolm X College, Chicago, IL

General Studies

Employment

2018- Present, United States Census

Recruiting Assistance, Field Representative

Assist in making contact with the community by publicizing census employment opportunities, while working with recruiting sources.

Build relationships with communities to bring the right numbers of applicants in the right geographic locations.

Prepared community events and conducted training sessions.

Implemented localized recruiting strategies.

Maintaining records and adhering to standards of practice

Interviewing household respondents to complete the American Housing Survey

Supervised and directed employees in the completion of field activities

Payroll systems experienced

2009 – 2019, Public Partnerships

Customer Service

Issue reliable assistance to hospice workers in order to service the disabled, elderly, or their family

Members.

Thoroughly responding to questions for callers to give them a clear understanding of their information.

Provide quality customer service to insure the callers received world class experience.

Responsible for effectively delivering essential information to providers such as time receipt and payment, tax forms, enrollment forms, etc.

Relaying personal information updates to clients to insure that they are regularly informed.

2015 - 2016, Naked

Territory Sales Manager

Assess the strengths and weaknesses of the sales team and manage the sales program accordingly. Provide on-the-ground support for customers and their sales growth.

Meet with customers to discuss their evolving needs and to assess the quality of our company’s relationship with them

Develop and implement new sales initiatives, strategies and programs to capture key demographics

Maintained payroll information by collecting, approving, calculating, and entering data into the payroll system, as well as retrieving data when necessary

Managed 30+ employees involved in receiving, packing, picking, and shipping of customer orders

2013 – 2014, Continental Sales

Customer Service Manager

Ensure compliance of company policies, procedures and practices.

Build strong relationships with customers for business growth.

Provide outstanding services and ensure customer satisfaction.

Develop promotional programs to increase sales and revenue.

2007 - 2013, Toys R Us

Assistant Store Manager (Sales and Service)

Assist in employee recruitment, promotion, retention and termination activities.

Analyze sales performances and recommend improvements.

Ensure that sales team follows company policies and procedures at all times.

Identify skill gaps and conduct trainings to sales team.

Detail Oriented in payroll processing and compliance.

1994 - 2007, Avon Products, Inc.

District Manager

Recruited new Sales Representatives and assisted other districts with recruitments

Implemented training courses for new recruits – spending profitability

Work with team to implement new sales techniques to obtain profits.

Manage sales operations in assigned district to achieve revenue goals.

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