Front Desk Customer Service
Resume:
Interested in the next step in the management level of the hospitality industry. Excited to bring real personal skills to the table, as well as learning new techniques for successfully marketing the hotel. Intuitive, hardworking professional known for excellent communication, problem solving, and guest retention. I look forward to the opportunity to assist in making your establishment the very best it can be. Professional Experience
General
Manager
Quality Inn and Suites
October 2021 - April
2022
Establishing new and renewed guest experiences to our new brand. Educated guests on benefits and goals of Choice Hotels. Establish training for front desk staff of systems and front desk guest procedures. Scheduling, inventory and food ordering. Maintain and enhance quality of property and services for the optimal guest experience.
Front Desk
Supervisor
Homewood Suites
April 2019 - October
2021
Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions. Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement. Handled payment processing duties and provided customers with receipts and proper bills and change. Educated guests regarding important property information and directions to all areas of hotel, including local attractions, points of interest, shopping and restaurants.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Worked with Sales manager's and Front Desk manager's to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Managed customer complaints and rectified issues to complete satisfaction. Guest Services
Associate
Embassy Suites
September 2017 - April
2019
Ensured guest satification in all areas of stay through listening, excellent communication and understanding. Managed customer complaints and rectified issues to complete satisfaction. Arranged special accommodations for guests to maintain optimal satisfaction. Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations. Answered phones, responded to customer inquiries and transferred calls to appropriate staff members. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. Education
BA Sociology,
Minor
Criminal
Justice
Curry College at Milton
Mas
Key Skills
Hospitality services, Conflict Management, Administrative skills, Effective planning, Active listening, Team building,Time management, Work ethic, Reliable and trustworthy, Conflict management, Payment processing Siobhan Tortora
Hospitality
ST
Pinecroft
Greenville, SC
**************@*****.***
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