Customer Service Accounts Representative
Resume:
Gynetrei Hunter-Ikebuaku
Houston, Texas 77075
SUMMARY
Well organized, flexible, self-starter seeking a patient accounting, secretarial, or receptionist position with nineteen years’ experience in customer service, including sixteen years in healthcare.
WORK EXPERIENCE
Larkin Group 2017 - 2017
Cash Poster
Duties and Responsibilities
Prep Money for Posting
* Review bank statements, log money onto Daily Collections spreadsheet, print credit card reports & lockboxes, prepare batches for misc., commercial payments.
Post Payments & Adjustments
* Post payments and adjustments received from insurance companies in the form of an EOB/EOP to patient accounts.
* Post self pay payments, refunds, recoupments, special adjustments, and returned/nsf payments to patient accounts.
* Research payments and assist Collectors with posting & payment question.
* Review accounts and make necessary posting corrections.
* Reconcile all payments and adjustments to ensure that the day has balanced.
* Reconcile all payments and adjustments to ensure that the month has balanced.
Obstetrical and Gynecological Associates 2004 - 2017
Cash Poster
Duties and Responsibilities
Prep Money for Posting
* Review bank statements, log money onto Daily Collections spreadsheet, print credit card reports & lockboxes, prepare batches for misc., commercial payments.
Post Payments & Adjustments
* Post payments and adjustments received from insurance companies in the form of an EOB/EOP to patient accounts.
* Post self pay payments, refunds, recoupments, special adjustments, and returned/nsf payments to patient accounts.
* Research payments and assist Collectors with posting & payment question.
* Review accounts and make necessary posting corrections.
* Reconcile all payments and adjustments to ensure that the day has balanced.
* Reconcile all payments and adjustments to ensure that the month has balanced.
Kidney Associates 2002 - 2004
Accounts Representative
* Post Payments that were made, post all monies co-payments, co-insurances paid.
* Generate statements to patients and release secondary insurance.
* Coordinate a copy of Medicare EOB for submission of Secondary insurance company.
* Review all paper claims for errors before submitting to the insurance company.
* Process billing for the Dialysis clinic.
MacGregor Medical Association 1994 - 2002
Medical Receptionist
* Front desk reception for large acute care facility.
* Providing daily customer service for patients and staff.
* Successfully performing patient accounting functions including, accepting co-payments, while maintaining a cash drawer.
* Coordinating schedules for twelve doctors, and three physician assistants with results in assisting patients without appointments, which ranges on a daily basis between thirty to fifty patients.
* Effectively handling multiple phone lines, directing calls to appropriate departments and taking messages when necessary.
* Verifying eligibility and benefits from insurance companies.
* Checking patients in for Neurology, Internal Medicine, Family Practice, Geriatric, Nuclear Medicine, Cardiology, Dermatology, Endocrinology clinic.
* Assisting coding specialist with data entry of patient’s charges.
* Received many customer service awards.
Knowledge, Skills and Abilities:
* Knowledge of clinic departments and operational relationships.
* Skills in analyzing and interpreting third party payer EOBs.
* Ability to perform mathematical computations, compute percentages and balancing cash.
* Skills in defining problems, collecting data, interpreting billing information.
* Skills in using medical cash posting software computer applications.
* Ability to organize work for highest level of efficiency.
* Ability to communicate clearly and be self-motivated.
* Ability to develop and maintain positive, effective relationships with patients and staff.
Contact this candidate