Customer Service Representative
Resume:
Jaime Alder
Oakland, CA *****
*****************@***********.***
Work Experience
Collection Department Representative
American Honda Finance
July 2019 to March 2020
Make outbound calls and negotiate payment
Assist customers with inquiries account status and problem resolution Assist credit department with verifying and processing finance and lease contact information Call Center Representative (Aerotek Contract)
Bay Alarm Company
October 2018 to June 2019
Assigned service appointments to service technicians Arranged appointment times with customer and service technicians Reported issues to supervisors
Processed documentation as required
Maintained database updates and resolutions
Customer Service Representative
Kisum World Entertainment
February 2014 to September 2018
Handled incoming calls responding to inquiries resolving problems and correcting policy errors Used developed verbal skills to talk to people individually and during public speaking; put to work organization and planning skills
Used consultative selling techniques to provide leads for tele sales personnel Managed a high-volume workload within a deadline-driven environment Resolved an average of 550 inquiries in any given week and consistently met performance bench mark in all areas (speed, accuracy, volume)
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees Helped company attain the highest customer service ratings (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity
Customer Service Representative/Call Center Mentor Major Marketing Network
September 2005 to December 2010
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees Helped company attain the highest customer service ratings (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees Helped company attain the highest customer service ratings (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations
Education
Liberal Arts
Laney College
2010 to 2014
Skills
• Telemarketing
• Computer skills
• Negotiation
• Typing
• Medical billing
• Phone etiquette
• Salesforce
• Accounts receivable
• Cold calling
• Public speaking
• Medical collection
• Sales
• Upselling
• Microsoft Excel
• Microsoft Powerpoint
• Computer operation
• Communication skills
• Inside sales
• Customer relationship management
• Live chat
• Research
• Computer literacy
• Driving
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