Jaime Alder

Oakland, CA *****

adq6ll@r.postjobfree.com

+1-925-***-****

Work Experience

Collection Department Representative

American Honda Finance

July 2019 to March 2020

Make outbound calls and negotiate payment

Assist customers with inquiries account status and problem resolution Assist credit department with verifying and processing finance and lease contact information Call Center Representative (Aerotek Contract)

Bay Alarm Company

October 2018 to June 2019

Assigned service appointments to service technicians Arranged appointment times with customer and service technicians Reported issues to supervisors

Processed documentation as required

Maintained database updates and resolutions

Customer Service Representative

Kisum World Entertainment

February 2014 to September 2018

Handled incoming calls responding to inquiries resolving problems and correcting policy errors Used developed verbal skills to talk to people individually and during public speaking; put to work organization and planning skills

Used consultative selling techniques to provide leads for tele sales personnel Managed a high-volume workload within a deadline-driven environment Resolved an average of 550 inquiries in any given week and consistently met performance bench mark in all areas (speed, accuracy, volume)

Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees Helped company attain the highest customer service ratings (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity

Customer Service Representative/Call Center Mentor Major Marketing Network

September 2005 to December 2010

Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees Helped company attain the highest customer service ratings (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity

Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees Helped company attain the highest customer service ratings (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations

Education

Liberal Arts

Laney College

2010 to 2014

Skills

• Telemarketing

• Computer skills

• Negotiation

• Typing

• Medical billing

• Phone etiquette

• Salesforce

• Accounts receivable

• Cold calling

• Public speaking

• Medical collection

• Sales

• Upselling

• Microsoft Excel

• Microsoft Powerpoint

• Computer operation

• Communication skills

• Inside sales

• Customer relationship management

• Live chat

• Research

• Computer literacy

• Driving

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