Customer Service Site Supervisor

Taylor Dobson

* ******* ***** *****, ********, Alberta

587-***-****. *****.******@***.****.**

Skills and Abilities

• Strong communication skills

• Leadership skills, as developed through managerial experience

• Mentorship capabilities as a result of peer tutoring

• Project and time management

• Technical literacy and education

• Ability to explain complex technological concepts in a manner that is comprehensible to those less familiar with the subject matter.

Education

Information Systems Security Diploma Anticipated graduation 2023 Southern Alberta Institute of Technology (SAIT), Calgary, Alberta Culinary Arts

Southern Alberta Institute of Technology (SAIT), Calgary, Alberta 2019-2020 Cochrane High School Diploma 2015- 2019

Cochrane, Alberta

Technological Proficiencies

• High-level programming languages including:

o C

o Python

o Assembly

• Advanced Networking

o Networking protocols (TCP, UDP)

o Physical networks

• Experience with system internals

• In-depth knowledge of:

o Digital forensics

o Malware analysis

o Cybersecurity

Software and Operating System Internals

• Microsoft Office Suites, specifically Excel

• Mac OS, Windows, Linux

• Exposure to ASAP and Connect Care

Work Experience

Customer Service Manager October 2020- September 2021 Walmart, Cochrane, AB

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.

• Trained and regularly mentored associated on performance-oriented strategies and company protocols.

• Supervised employees and assessed performance to determine training needs and define accurate plans for individualized professional improvement.

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Laborer April 2020- October 2020

Wilco, Calgary, AB

• Worked in a team environment to accomplish daily work goals according to schedule.

• Completed accurate documentation related to job progress and reported needs to the Site Supervisor. References available upon request

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