Agent Call Csr

KARTHIK D

S/O Dharmaraj. C # ****, K G Koppal-, *RD Cross,

Mysore – 570009

903-***-**** *******************@*****.***

OBJECTIVE:

Looking for opportunity to work in a professionally managed organization which utilizes my

present knowledge and skills to the fullest extant and provide a platform for career growth and

learning.

EXPERIENCE:

GRASSROOTS BPO (13/08/2017 – till date):

Grassroots BPO was founded in 2011 with the aim of delivering world class BPMS solutions to

clients using a blend of domain experience, cutting edge technology and process excellence

driven by industry best practices at competitive costs. Our core team consists of veterans from

the telecommunication, BPO and Technology industries, with a combined experience of over

200 years.

ROLES.

Currently working as WFM for Swiggy Process.12/06/2019 to till Present

Worked as CSR in Inbound Ticketing tool for Swiggy.(21/01/19 to 11/06/2019)

Worked as CSR in outbound Sales for Vodafone Tele Services.(22/02/2018 to 16/01/19)

Worked as CSR in Inbound CC for Aircel Tele Services.(13/08/2017 to 18/02/2018)

ROLES And responsibilities as WFM.

• Managing clients in real time

• RTM ( Real time Queue management)

• Scheduling roster based on client requirement (Weekly once)

• TL& AM WISE shrinkage Report

• Break rotations

• Process Down time tracker

• Creating agent wise performance report & agent call details report.

• Interval wise adherence report

• Attrition report

• Manpower report

• Attendance tracker

EDUCATION QUALIFICATIONS:

Year of

Exam Institute Board Percentage

Passing

Christa raja High School

SSLC KSEEB 2013 56.96%

Hanur.

PUC Christa raja PU College, Dept of PU

2015 69.01%

Hanur Education

TTL College S S Puram University of

B.Com 2018 69.87%

Mysore Mysuru

SKILLS:

Good Learner

Good Communication Skill

Basic in computers

SAP (FICO)

Good in Excel & formulas (2007 and Office 365)

People management

ACHIEVEMENTS & AWARDS:

Awarded as best CSR in the month of June 2018.

Awarded as best CSR in Quality of the May 2019

Awarded as best WFM in the month of Jan, Feb, and Dec’20.

LANGUAGE:

English – Read, Write, Speak

Tamil – Read, Speak

Kannada – Read, Write, Speak

Hindi – Read Write

PERSONAL DETAILS:

Father Name: Dharmaraj

Date of birth: 2nd May 1997

Gender: Male

Marital Status: Single

I declare that the information given above is true to the best of my knowledge.

Thanking you,

Yours Faithfully

Date:

Karthik. D

Place: Mysore

Contact this candidate