Data Entry Call Center

REYA SUBASH

**** ******* ******,*******.** ***** l C:646-***-**** l ********@*****.***

Summary

Organized and detailed oriented professional who consistently meets and exceeds productivity goals.Outstanding ability to maintain cordial and professional relationships with customers,supervisors and other staff members.

ACCOMPLISHMENTS

● 2 years of experience in HR core functions including recruitment and as HR business partner.

● 1 year of experience in a call center environment.

● Proficient in MS Office tools and various computer applications.

● Worked with companies systems such as Live Support and diligently completed all assigned tasks,working overtime as needed.

● Proficient in English,Hindi and Tamil with ability to communicate cross-culturally. HIGHLIGHTS

● Excellent communication skills

● Energetic and Reliable

● Meticulous attention to details

● Sharp problem solver

● Data entry and updation

● Complaint processing

● Math and Language skills

● Strong work ethic

● Active listening skills

● Filing and data archiving

● Time management

● Excellent multitasker

● Team Player

● Quick Response

● Energetic and Reliable

● Meticulous attention to details

● Sharp problem solver

● Data entry and updation

● Complaint processing

● Math and Language skills

HR EXPERIENCE

HR Executive Oct 2006-Dec 2008

Axa Technology-Bangalore.India

● Partner with Team Management to forecast and develop plans for key staffing initiatives.

● Manage full cycle recruitment process to meet the various staffing goals across all levels and business units.

● Work with hiring managers and interview candidates to assess them in all criteria.

● Work on the onboarding process and Orientation.

● Manage all the employee records.

Call Center Experience

24/7 Call Center-Bangalore,India Sept 2005-Sept 2006

● Addressed customer service inquiries in a timely and accurate fashion.

● Handled upto 100 calls per day.

● Attained a 97%customer satisfaction level through demonstration of highly effective query response and problem resolution strategies.

● Handle inbound calls and provide one call resolution to problems reported.

● Perform data entry services for the company in regards to punching in customer information,call logs.

● Make outbound calls to clients for various purposes: data verification, service feedback. EDUCATION

Post Graduate in Human Resources

Mount Carmel College-Bangalore,India

Bachelor of Arts

St. Teresa’s College-Kochi,India

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