Director of Human Resources, HRIS Analyst, Sales and Operations.

Jennifer Lang ***************@*****.*** • ***-rc**2-8447

https://www.linkedin.com/in/jenniferlang223/ • Pompano Beach, FL Human Resource Director

Results-driven leader with extensive experience managing HR operations, enhancing employee engagement, fulfilling stakeholder expectations, creating bottom-line impact and organizational transformations through targeted human capital initiatives, benefit programs and services, best meet emergent business objectives. Highly driven, accomplished, and experienced Director of Human Resources with a proven history of excellence in accelerating recruitment process from sourcing and screening to offer negotiation, placement, and onboarding. Maintains exceptional knowledge of HR policies and procedures to enhance operational efficiency and productivity at all levels. Highly skilled in planning, coordinating, tracking, and implementing numerous training programs and events. Excels at spearheading key HR aspects, including promotions, employee benefits administration, workforce management, and compensation structure. History of implementing effective HR strategies, resolving employee issues, and fostering a culture of diversity, equity, and inclusion. Enthusiastic and personable with extensive training in conflict-resolution techniques and positive workplace cultures. Highly respected as a strategic, trusted partner and advisor to leadership and management teams.

Core Competencies

Human Resource Management

Employee Engagement/ Retention

Candidate Screening & On-Boarding

Recruiting & Staffing Initiatives

HR Office Administration & Management

Organizational Development & Structure

Learning & Training Methodologies

Diversity, Equity, & Inclusion

Budget Financial Planning

Total Reward Management

Industrial Relations Management

Compensation Benefit Administration

Policies & Procedure Implementation

Employer Branding & Talent Acquisition

HR Record Management

Talent Development

Performance Reviews

Succession Planning

Payroll Processing

Training Programs & Events

Team Building & Leadership

Accomplishments

• Reduced employee turnover rate in company by 42%

• Achieved employee survey participation rate of 96%.

• Attained 93% satisfaction rate by conducting employee satisfaction survey YOY.

• Acknowledged with Corporate Star of the Year by developing Company-wide pilot program for time and attendance/payroll process system.

Professional Experience

Lehman Auto World, Miami Gardens, FL 2021

Director of Human Resources (Contract)

Created strategic plans and programs covering staffing, compensation, recruitment, benefits, training, development, safety, and compliance in coordination with President and Chief Operating Officer. Established new policies and procedures and implemented innovative technology platforms to streamline processes, enhance productivity, operational efficiency, increase communication, and improve employee engagement. Managed various other Human Resources functions at seven, high volume, luxury new car dealerships. Jennifer Lang Page 2

● Drove continual improvement in effectiveness of department and services by revitalizing existing HR Department with innovative approaches, policies, procedures, and training.

● Streamlined recruitment process and improved functionality for all Hiring Managers by integrating ADP Workforce Recruitment module.

● Implemented new Electronic Onboarding Program to all personal and new hires. Automated the background check, drug panel screening, and E-Verify process for seven dealerships and provided training to all personnel.

● Developed Covid-19 Vaccination Program; 100% of employees responded to program and vaccinated 76% of employee population.

● Bridged gap between current skill levels and desired skill levels by implementing Individual Development Plans and serving as a strategic partner to assist managers and employees with completion and goal setting of program.

● Provided strategic direction and guidance to all managers and supervisors on all employee relations matters. Ensuring that all matters are documented properly and strict adhere to the company’s policies and procedures. Lauderdale Marine Center, Fort Lauderdale, FL 2015 to 2021 Director of Human Resources (2017 – 2021)

Operations Director (2015-2017)

Deliver leadership expertise to manage HR operations organization-wide including recruitment, strategic planning, employee relations, succession planning, and leadership development. Utilize actionable data insights to drive improvement initiatives through KPIs and short and long-term objectives. Cultivate a top-performing workforce that excels in all metrics. Collaborate with executive leadership on business needs and overcoming challenges. Advocate for a positive workplace culture of open communication. Lead an Employee Advisory Council that focuses on employee engagement initiatives. Ensured full customer satisfaction by using Exit Survey analysis to drive improvements. Responsibilities encompass program development, project management, SOP creation, and tenant relations.

● Boosted employee satisfaction by 26% via launching Employee Engagement Survey / Voice of Our People.

● Increased real estate rent by 12% and sales revenue by 20% through strategic portfolio management.

● Tripled the workforce headcount while maintaining an average 32% turnover rate.

● Improved recruiting through a migration to a digital ATS and strategic networking and social media marketing.

● Enhanced efficiency by introducing HRIS and payroll technology that streamlined benefits and payroll operations.

● Launched Learning Management system to track employee training, skills assessments, and HR functions.

● Spearheaded Diversity and Inclusion initiative with representation goals for women and minorities within company.

Carrabba's Italian Grill, Tampa, FL 2001 to 2015

JVP Administrator / Regional Training Manager / Customer Service Manager Executed in a leadership role through driving operations, sales, talent management and human resource initiatives. Directed work of administrative team to maintain accurate sales, inventory, orders, and records management. Maintained accurate documentation of area Profit and Loss Statements and payroll to decrease discrepancies and retain appropriate files and recordkeeping. Developed innovative ideas and updates to workflows, revitalizing teams to meet changing business needs and boost team member performance. Implemented multiple training programs and rollouts to educate staff on product benefits and enhance service capabilities. Significantly contributed to consistent increase in sales for ten years by implementing multiple marketing strategies and delivering on cost center results by driving sales and traffic. Managed all aspects of employee recruitment, training, and development. Responsible for Jennifer Lang Page 3

all the hiring to include onboarding, orientation, training, and professional development. Analyzed current processes and metrics to identify enhancement opportunities.

● Won South Florida Regional New Customer Initiative by 4K enrollments.

● Increased profits by $750K and increased sales per store by $80K via a Regional Catering Program.

● Developed and implemented promotional plans and sales initiatives customized to each sales team’s needs.

● Assessed and interview potential candidates and their suitability for hiring, including writing, and presenting all employee and recruitment contracts.

● Contributed to consistent increase in sales for 10 years by implementing multiple marketing strategies and delivering on cost center results.

● Continually exceeded plan performance through partner promotions, branding strategies, and recruiting top talent.

● Decreased total labor by 4%, saving the company hundreds of thousands of dollars by innovative labor tool. Additional experience as HR Freelancer for multiple clients. Education

Bachelor of Arts in Psychology Florida Atlantic University, Boca Raton, FL Associate of Arts University of Maryland Baltimore County, Baltimore, MD Licenses & Certifications

SHRM Certified Professional (SHRM-CP)

Certificate of Completion, Disney’s Approach to Employee Engagement Certificate of Completion, Disney’s Approach to Quality Service Professional Affiliation

Forbes HR Council, Member

Marine Industry Anchor Member

Human Resource Association of Broward County, Member Marine Industry Association of South Florida, Education & Workforce Committee Member Technical Proficiencies

Microsoft Office Adobe Systems (Acrobat, ActionScript, CRM, Creative Cloud, Flash, PageMaker) ADP Enterprise

ezLaborManager HR/Benefits Solution HR/Profile Pay eXpert RUN Workforce Now BenefitMall BoatYard CloudMarina Data Management TimeClock Plus DockMaster FinancialForce Google (AdWords, Analytics, Docs, Drive) HRIS HRMS InfinityHR Inventory software Kronos Enterprise Workforce Management Kronos Workforce Timekeeper Oracle (Business Intelligence Enterprise Edition, E-Business Suite Financials, Eloqua, Fusion Applications, Taleo) Paychex Paycor Payroll Management Paylocity Web Pay Peachtree POS Software Sage 300 Construction and Real Estate Sage 50 Accounting SalesForce Salesforce CRM SmartMarina Ultimate Software UltiPro Workplace VTS

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