Desktop Support Legal Secretary

CHERI MARTIN

***** ********** ***** **********, ** 40243 502-***-****

Professional Skills: Prioritizing work Ability to meet deadlines

Dependable and reliable work performance Flexible

Personable

PROFESSIONAL EXPERIENCE

lhc group llc August 2017 – Present

Second largest home health company in the United States

Applications Support Specialist - Credentialing: Add and edit physicians and facilities in our primary database, Home Care Home Base. Responsible for bulk medical licensing updates for physicians.

Help Desk Technician: Primarily setting up new users or terminating users within Active Directory. Provide desktop support for company personnel.

frost brown todd llc July 2000 – 2017

Largest law firm between Chicago and Atlanta located in eight states with over 900 employees

Systems Administrator: Primarily setting up new users or terminating users. Experience with Active Directory, Exchange Console and several other software programs including MS Office. Configuring computers for firm use and installing required software. Second tier support for the Desktop team.

Help Desk Technician: Provide desktop support for firm users; created and maintained knowledgebase articles; go-to-person for management with technical issues. Extensive customer service for attorneys, paralegals, legal assistants, all fields of the firm.

Trainer: Responsibility as lead trainer included learning new programs, creating basic instructional material to supplement classroom, train in Word, Outlook, basic Excel and Powerpoint and other programs. Principal coordinator in charge of rolling out the XP package for five of the offices.

Legal Secretary: Provide administrative support to two attorneys and one paralegal in the Corporate and Bankruptcy fields. Prepare correspondence and agreements, dictation, arrange travel; extensive communication with clients and outside counsel.

ACCOMPLISHMENTS:

United States Air Force

Four years active duty; Sergeant Law Enforcement; Good Conduct Medal and Honorable Discharge.

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