Assistant Office Customer Service

SINY URBINA

Midlothian, VA *********@*****.*** 804-***-****

Assistant Office Manager

Perceptive and dependable with an extensive training in administrative and operational principles and a knack for customer service. Trustworthy professional skilled in creative problem solving, cross-functional collaboration, and assisting with project management. A quick learner with outstanding attention-to-detail and time management abilities. Computer literate with a strong understanding of Microsoft Suite and email applications. Fluent in Spanish, English and Khmer.

CORE PROFICIENCIES

·Customer Service

·Organization/ Coordination

·Front & Back-End Operations

·Office Administration

·Writing and Communication

·Strong Work Ethic

·Staff Training & Development

·Team Player

·Time Management

PROFESSIONAL EXPERIENCE

ASSISTANT OFFICE MANAGER – Masonry and Concrete, LLC – Richmond, VA June 2020-present

Answering and replying to emails or calls from insurance companies, contracting companies, venders, clients, and co-workers promptly.

Notarize and send mechanics waivers, lien waivers, unconditional release of payments

Perform payroll processing and administrative duties to support operations.

Research, analyze, and resolve payroll-related problems.

Review and verify all account payables such as invoices; checks with suppliers and venders.

Balance general ledgers, research and analyze outages.

Control and purchase of supplies.

Registering all purchasing activity with company credit cards and accounts through Microsoft Excel

General maintenance of computers, a plotter, and laser printers. Usage of Plotter to print floor plans. Familiar with STACK systems application.

Knowledgeable in ADOBE ACROBAT DC AND CREATIVE CLOUD. Previous experience in Lawdepot.com

Tracking inspections and registration of company trucks with Microsoft Office

Basic filing and organization of company email.

LINE COOK- COUNTRY CLUB OF VIRGINA – RICHMOND, VA June 2019 - June 2020

My duties as a Line Cook were to prep all ingredients, dressings, sauces, utensils, to clean cook stations before and after service. To make sure my station was ready for service and helping my peers to complete their task. During service I worked as part of a team to prepare for the different meal courses.

Prepare dressing and sauces from recipes

Check all ingredients for expiration dates and check prep list to order products needed for service.

Train new co-workers on how to cut ingredients, explain the different recipes, techniques when cooking, and translate for co-workers that did not speak English as a first language.

Plate finished food creatively with a constant high expectation in fine dining.

The ability to work under pressure, while listening to special instructions from the Head Chef, and/or the Sous Chef. And answering accordingly and promptly.

Time management, organization, memorization, technique, detail oriented, creativity, teamwork, meeting expectations, patience, hustle, passion, problem solving, being aware of problems that can arise during service, and above all cleanliness are needed to be a line cook.

INTERNSHIP- SMN Square, Inc. -Chesterfield, VA September 2019 – October 2019

As a preparation before graduation, I was assigned to an internship, that provided resources to local startups and small minority businesses which encouraged of entrepreneurship. I would network with local business owners, local council members, education boards, and chambers of local commerce.

Organize networking events with businesses of different backgrounds.

Check status of tickets sold to for networking events

Send invitations and reply to invitations to networking events

Represent the SMN Square in different network occasions.

Response to emails and reply to emails

SERVER - Ithaiz Restaurant – Chesterfield, VA February 2018 to October 2018

Champion vital front-of-house operations involving exceptional standards of service and oversight of staff to provide an enjoyable dining experience for the customers while meeting company expectations.

Remain up-to-date and knowledgeable on food ingredients and common allergens to ensure food is prepared properly for customers with sensitivities or dietary restrictions such as vegan, gluten-free, or lactose intolerant.

Manage opening and closing duties for the restaurant when necessary; oversee and restock inventory accordingly.

Advertise and recommend menu items to enhance customer experience; conduct final check of food items prior to serving to ensure quality preparation.

Collaborate with team members to create and promote a positive, cohesive work environment.

Train new employees on entire workflow processes, company standards, and daily routines.

VOLUNTEER Non-Profit Christian Missionary Group Guatemala, Guatemala 2008-presently active

Work alongside other Christian Missionaries to assist displaced/widowed women, orphaned children, terminally ill patients, and incarcerated individuals in Guatemala.

Provide counseling advice to depressed individuals to help them cope with loss or personal conflicts.

Recognized as an Ordained Chaplin since 2017.

EDUCATION AND TRAINING

Associate Degree in Business ( June 2019)

Bryant and Stratton College

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