Jylan A. Webster

Customer Service Representative

**** ******* ****

Indianapolis, IN. 46236

317-***-****

adq6k3@r.postjobfree.com

A motivated and personable student pursuing an Associates Degree in Psychology. Eager to help establish quick and long-lasting relationships with customers and assist in developing and implementing plans and solutions for the company.

Customer Service

Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales

Dynamic customer service professional experienced in both call-center and retail store settings.

Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

Highly professional--dependable, reliable and able to perform duties with minimal supervision.

EXPERIENCE

MMY, Consulting (Franciscan Hospital and UMASS Hospital) 05/1/2021 to 03/10/2022

Beech Grove, IN. 46203 (Contract Job) Call Center & remote

Medical Record Chart Abstraction Build Patient Spread sheets medical info

Data Entry/Charting Abstractor Chart Audits & data analyst

EMR (Allscripts, NextGen & Epic) Overseen staff in accurate computer literacy

Scan Charts into EMR system Overseen Doctor schedules multiple facilities

EPIC Super user Incoming calls from offices to set up contracts

GE Appliances Indianapolis, IN. (remote) 4/2019 to 8/2021

Replied to telephone inquiries about appliance warranties, providing quality service to customers and associates inquiring about the availability of products or status of orders.

Listen attentively to caller needs to ensure a positive customer experience.

Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

League Hats, Indianapolis, IN. 10/2017 to 02/2020

(Retail brand with a fast-growing catalog operation of 3 stores)

Retail & Sales Representative

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

Listen attentively to caller needs to ensure a positive customer experience.

Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

TILLYS, Indianapolis, IN. Customer Service Representative, 6/2016 to 9/2016

Ensured customers were satisfied with every part of the shopping experience, from initial greeting in store and order completion.

Memorized the company’s product offerings; contributed to a 12% sales increase for the quarter by communicating product sales and providing excellent service.

Recommended solutions within customer sales and proactively followed up with all online orders.

Education

Lawrence North High School, Indianapolis, IN.

Core 40 Diploma, 12/2020

Alabama A&M University, Huntsville, AL.

Psychology Major

5/2021

Seminars completed:

The Customer Focus Creating Win/Win Relationships The Customer Is Always Right

Available for Morning shifts

Contact this candidate