Loan Processor Micro Finance

Objectives

Seeking a leadership position in which my vast knowledge and over 6 years’ experience will be

an asset to the company, and mission in satisfying customers. My proven track record in the

current Bank of the West role as Processor Specialist, I have both exceeded production, quality

and cycle time goals monthly. I am a highly committed professional who is organized lady with

the ability to meet workload and deadlines. Also possesses excellent eye for details, coupled

with good analytic and communication skills, with a logical approach to problem solving.

Summary of Qualifications

Experienced working in a fast-paced environment with a strong leadership ability

Strong analytical, problem solving, customer service, team building, and administrative skills

Fast learner, able to adapt to new situations, meet deadlines and work well under pressure

Excellent interpersonal skills; strong focus on teamwork; flexible, motivated and dependable

Strong verbal and written communications skills customers

Knowledge of technology infrastructure assessment, planning, and implementation.

Familiarity with Java, SQL, Windows (XP, Vista, 7, 8).

Software: Excel, Word, PowerPoint, Customer Relationship Management.

Knowledge of Credit Management Conducted by CSTI

Basic Consideration in Lending by IMFB

Experience

Loan Depot

Tempe, Arizona

Senior Loan Processor Specialist, November 2020 - Present

Originated residential mortgage loans, working with clients to determine their financial

goals, offering the best loan products to meet their financial needs.

Maintained, compiled and audited confidential loan documentation and reports.

Familiar with analyzing loan applications, credit reports, title reports and appraisals.

Sets up loan files and enters information for tracking of loan.

Communicate with customers and Mortgage Bankers to satisfy loan conditions as well

as status of loan application.

Effective team player, working with multi departmental companies. Served as liaison & point of contact person for team members and outside vendors.

Exhibited exemplary customer service, able to communicate effectively with co workers and customers.

Bank of the West

Tempe, Arizona

Senior Loan Processor Specialist, April 2017-- - Nov 2020

Originated residential mortgage loans, working with clients to determine their financial

goals, offering the best loan products to meet their financial needs.

Maintained, compiled and audited confidential loan documentation and reports.

Familiar with analyzing loan applications, credit reports, title reports and appraisals.

Sets up loan files and enters information for tracking of loan.

Communicate with customers and Mortgage Bankers to satisfy loan conditions as well

as status of loan application.

Effective team player, working with multi departmental companies. Served as liaison & point of contact person for team members and outside vendors.

Exhibited exemplary customer service, able to communicate effectively with co workers and customers.

Chase Bank

Senior Loan Processor Specialist, March 2015 – April 2017

Interview loan applicants, investigate applicants' backgrounds and verify references.

Review loan documents and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.

Prepare loan request papers and related documents then forward to appraisal department.

Able to interface effectively and professionally with applicants/borrowers, realtors, builders, appraisers, title companies and others in department to insure efficient and timely workflow and perform related duties as required.

Provide quality customer service by answering questions for external and internal customers in a timely and professional manner.

Stonegate Mortgage

Senior Loan Processor Specialist, December 2013 - March 2015

Processed mortgage application from start to finish.

Pre underwrote mortgage application, with accurate knowledge of all lender’s guideline.

Met necessary conditions to obtain clear to close status.

Provided bank with title, insured protection letter, wiring instruction, homeowners

insurance.

All conditions and closing documents reviewed for accuracy prior to lender submission.

Nationstar Mortgage

Senior Loan Processor Specialist, June 2013 Nov 2013

Interviewing loan applicants and assisting applicants in selecting the most suitable mortgage option.

Reviewing loan applications and evaluating applicant financial information including salary, assets, debts and expenses Met necessary conditions to obtain clear to close status.

Provided bank with title, insured protection letter, wiring instruction, homeowners insurance.

Reviewed all conditions and closing documents for accuracy prior to lender submission.

Approval rate of 99% with all lenders. Work with B/C lenders, portfolio lenders, and

FNMA & FHLMC

Chase Bank

Senior Loan processor, Apr 2012 Jun 2013

Originated residential mortgage loans, working with clients to determine their financial goals, offering the best loan products to meet their financial needs.

Maintained, compiled and audited confidential loan documentation and reports.

Familiar with analyzing loan applications, credit reports, title reports and appraisals.

Coordinated and scheduled customer appointments and monthly closings.

Reconciled Accounts Payable & Receivable, balanced monthly financial reports, calculated daily mortgage pricing sheets Monitored and prioritized files to assure underwriting standards were met.

Effective team player, working with multi departmental companies. Served as liaison & point of contact person for team members and outside vendors.

Exhibited exemplary customer service, able to communicate effectively with co workers and customers.

Grace Rexall Drug

Phoenix, Arizona

Customer Service Representative Jan 2012 Mar 2012

Handle inbound calls from our customers, understanding their requests, and helping them get the medication they need.

Keep accurate records of customer interactions, process customer accounts and file documents.

Assisting customers in order to help them find what they need.

Ensuring stock levels are well maintained.

Promoting store cards or special offers.

Providing customers with information on pricing and product availability.

Blue Intercontinental Micro Finance Bank Ltd

Loan officer (Team Lead) Sep 2008 Sep2011

Meet with loan applicants to identify their needs and collect information for loan applications.

Analyzed active loan files on a regular basis and recommend solutions to speed up the loan process.

Completed loan contracts and teach clients on policies and regulations.

Interviewed applicants to define financial eligibility and establish debt payment plans.

Monitored and updated clients account records.

Submit loan applications in a timely manner and prepare detailed loan proposals.

Integrated Micro finance Bank Ltd

Customer services/Loan officer, Oct 2006 – Sept, 2008

Sourcing for new accounts.

Daily visits and interactions with customers

Development of various marketing strategies towards the achievement of set targets.

Cash pick up and door step banking activities.

Focus on small and medium scale enterprise (corporate Accounts)

Setim Integrated Services limited

Personal Assistant to the Managing Director, September 2005 – September 2006

Acting as a first point of contact, dealing with correspondence and phone calls.

Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive.

Implementing and maintaining procedures/administrative systems, typing, compiling and preparing reports, presentations and correspondence. Managing databases and filing systems

Education

University of Lagos, Nigeria

Bachelor of Art English Education, March 2003

Eklipse consult

Data analytics and reporting (in-view, 2020)

3150 North Arizona Ave, Chandler, Arizona

Award

Bank of the West 2019 4th Quarter Consumer Real Estates Service Award

Contact this candidate