Customer Service Clerk

Lelia Edwards

Cellular: 256-***-**** Huntsville, Alabama 35806 email: *******@*****.***

Career Objective

Highly-experienced and dependable individual seeks a position to utilize my knowledge, skills and abilities. Highlights

Competent Hospital Patient Registrar with over 25 years of administrative and clerical skills

Proficient in various Health Information Technology Systems and Microsoft Software Applications

Demonstrates effective interpersonal communication skills and exceptional customer service skills

Embraces diversity and cultural differences

Professional Work Experience

Hospital Patient Registrar August 2020 - Present

Crestwood Medical Center Huntsville, Alabama

Greets patients and ascertain the basis of their visit

Captures patient information and insurance details into the health information database

Gathers payment data and collect required co-payments

Interprets and explains various documents such as patient rights and medical authorization forms

Maintains accurate medical records of patient interactions and patient confidentiality Hospital Unit Clerk November 2017 – August 2020

Crestwood Medical Center Huntsville, Alabama

Performed various clerical and administrative duties for the entire Medical Staff

Managed patients’ admissions and discharges

Recorded patients’ medical information and completed requests for medical records promptly

Ensured smooth operation of the unit by strictly adhering to the policies and procedures Hospital Inpatient Coordinator September 2016 – November 2017 Crestwood Medical Center Huntsville, Alabama

Coordinated with various departments to fulfill requests for medical charts and records

Performed various administrative duties including dictation services

Organized and maintained the medical charts filing system Site Leader, CIOX Health June 2012 – September 2016 Crestwood Medical Center Huntsville, Alabama

Responded to various requests for release of medical records expeditiously

Answered, screened and routed incoming telephone calls appropriately

Worked to ensure medical invoices were processed and paid in a timely manner Education

Associate Degree of Science (AS) – General Studies Calhoun College, Tanner, Alabama May 2019

Keith High School Graduate, Orrville, Alabama May 1991 References

Personal and Professional References are available upon request.

Contact this candidate