Systems & Services Manager
Resume:
Nael Najib Abdulelah Aladimi
Contact Details
Mobile
+967-********* - +967-*********
Phone – Work
E-mail Address
**********@*****.***
Physical Address
Al-Zubairi St. Sana’a –Yemen
Personal Details
Marital Status
Married
Current Position
Systems & VAS Manager
Years of Experience
20 years
Languages
- Arabic (native language)
- English fluent(speaking, reading and writing)
Educational Qualifications
Year
2021 – 2017 - 2001
Qualification
Doing MBA + BSc Computer Science + High diploma in software engineering
Institution
International University of Technology Twintech (IUTT) + The National University (Yemen) + NIIT (India)
Graduate project
Human Resource Management System (HRMS) using HTML,CSS,Java Script,PHP and MySql DB + Online Banking using VB 6.0 as front end and SQL server 7 as a back end
Courses Attended
Certificates/Seminars/Internal Training
Year
Duration
Course
Institution
2020
5 days
ITIL
SabaFon Offices
2017
5 days
Project Management Professional (PMP)
SabaFon Offices
15 days
Globitel Ring Back Tone (RBT) + Call Screening + Collect Call + Roam Salute + Intelligent Traffic Steering (ITS)
SabaFon Offices
2009
10 days
Signal Interface Unit (SIU) + Short Messaging Service Center + JAR
SabaFon Offices
2009
10 days
Jinny FE + JRE + JSR + WAP Gateway + Multimedia Messaging Service Center + Real Time Charging Gateway + Jinny Advertising Engine + Jinny Operation and Maintenance Console + VMS & VSMS
SabaFon Offices
2009
5 days
RH033 Red Hat Linux Essentials
Ultimate-STC Red Hat Partner (Yemen)
2009
5 days
RH131 Red Hat Linux System Administration
Ultimate-STC Red Hat Partner (Yemen)
2009
4 days
RH253 Red Hat Linux Networking & Security Administration.
Ultimate-STC Red Hat Partner (Yemen)
2013
5 days
RH142 Red Hat Linux Troubleshooting Techniques and Tools
(Yemen)
2008
5 days
Installing and configuring Storage Area Networks
Sun Microsystems (Singapore)
2008
5 days
Sun Cluster 3.2 Administration.
Frontline Sun Partner (Singapore)
2005
5 days
Shell programming for system administrators
Sun Microsystems Partner (Malaysia)
2003
5 days
System administration I (Sun Solaris 9).
Sun Microsystems (Dubai)
2003
5 days
System administration II (Sun Solaris 9).
Sun Microsystems (Dubai)
2002
5 days
Developing PL/SQL Program units.
(SabaFon Offices)
2002
5 days
Database architecture and administration (Oracle 8i).
(SabaFon Offices)
2002
5 days
Backup and recovery (Oracle 8i).
(SabaFon Offices)
2002
5 days
Database performance and tuning workshop (Oracle 8i).
(SabaFon Offices)
Skills Matrix
Type of Experience
Experience Description
Operating Systems
DOS, Windows, UNIX (Solaris 8,9,10 Tru64 Digital Unix ) Red Hat Linux Enterprise.
Programming languages
Visual Basic 6.0, SQL plus, Developer2000, SQL server 7, C++, VC++, HTML, DHTML, ASP, Java script, VB script, XML., Bourne Shell, Korn shell, Bash Shell, PHP
Networking
- HP open view node manager.
Internet Applications
TCP/IP, Web Browsers, E-mail Clients, FTP Clients, Telnet, Apache Tomcat and Web Site Design.
Personal Skills
- Business relationship management skills
- Highly motivated, autonomous.
- Leadership skills.
- Stakeholder management skills.
- Ability to work on multiple projects.
- Effectively communicate complex and detailed concepts to others.
Career History
Period
From July – 2018 until now
Current Position
Systems & VAS Manager.
Present Company
SabaFon GSM
Responsibilities
-Determining the Information Systems (IS) and VAS services KPIs that assist in executive-level decision making (balancing performance across the organization, benchmarking the organization’s performance against its competitors), managerial-level decision making (learning, budgeting, improving the business process, improving the underlying work process), and operational-level decision making (automating and improving repetitive activities, improving the efficiency of business process, enhancing day-to-day decisions for increasing efficiency, utilizing resources effectively)
-Assessing value for new VAS systems by applying a competitive bid process on all vendors whenever acquiring systems that meet the organization needs through (systems planning and selection, systems analysis, development of RFP, proposal evaluation, vendor selection)
-Conceptualize, design and monitor procedures to manage all VAS platforms; preparation/ analysis of Logs (Short codes, SMS, Downloads, etc).
-CAPEX & OPEX budget owner for VAS Services infrastructure.
-Developing documentation process and procedures for managing VAS issues raised by customers and evaluate the services accordingly to resolve frequent issues.
-Providing Planning/Implementation systems and network checklists.
-Managing new projects for VAS services and provide assistance during the stages: designing, initiation, operation.
-Reviewing current architecture and capabilities, evaluating new technologies and solutions
-Managing the review and approval of all technical documentation including client technical queries.
-Migrating enterprise customers platforms and services
-Providing new services/solutions according to marketing requirements after inspection for availability with the current network structure and standards.
-Managing all IS infrastructure and security as well as implementation of network upgrades
-Developing a global security plan to ensure safety of data and access to the platform.
-Ensuring VAS systems are well-secured and apply the organization security policies with best practices of network security and recommendations either internally or externally. Coordinating the Content Provider access to systems with IT security team and regularly, checking access list to ensure granting them the needed access only.
-Ensuring Service Level Agreement (SLAs) and KPIs are met and solving if issues occurred.
-Exploiting new technologies and keep abreast of all new developments in the field of networking and communication.
-Providing technical support for VAS-Marketing team for new potential services and the feasibility to integrate the services in the network.
-Providing a daily check lists to ensure systems/services are always up, running 24X7 focusing on early detection and intervene with proactive actions, 24X7 site access management.
-Checking the feasibility of implementing Marketing Department offers and promotions for subscribers/customers in SMSC and VAS systems and provide the best practices to apply them without affecting system license capacity.
-Developing the organization and people, facilitate learning and knowledge sharing organization
-Managing internal and external stakeholders, improve cooperation with support teams
-Managing business development activities and support issues.
-Managing technical infrastructure installation and ongoing operations and maintenance.
-Managing services life cycle from creation to launch to post launch.
-Managing project progress reports and service performance reports.
-Analyzing and Investigating SMSC messaging & VAS issues and liaise with concerned units to resolve issues.
-Reviewing the systems analysis and statistical reports.
-Reviewing the administrations tasks, KPIs, system performance and configurations.
-Organizing continuously (month/quarter) on-site visits with customer care units (call center, back-office, customer care) to review the VAS services quality and resolve subscribers/customers frequent claims and studying how to reduce such claims and enhance the services quality.
-Ensuring of the security level of all systems are within & adhere to the IT security requirements and regularly, review the users and permissions are given to the users to prevent any risk.
-Fault logging, reporting and support follow up and managing the pending issues.
-Making Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP)
-Supporting the work of the IT Architecture team
-Responsible for the full project delivery life cycle from definition through to implementation.
-Providing the management about VAS projects scope, plan, resources allocation with risk register, communicating with stakeholders, detailed action plans to better explain the steps of implementing projects with professional strategy.
-Identifying areas of weaknesses in existing processes or procedures inside the unit to be corrected as an immediate action.
-Adding or creating new KPI’s or tasks to avoid any kind of leakage.
-Reviewing the project agreements and make sure that the system support is working according to the SLA between Sabafon and other vendors
-Providing backup strategy plan for all VAS services to IT Support unit to ensure the availability of data & test data validity on regular basis and plan for DR site for the most important services.
-Good background on virtualization (VMWare, Hyper-V) and Cloud (SaaS, PaaS, IaaS)
Period
From November - 2013 to June 2018
Current Position
IT VAS messaging & Systems Supervisor.
Present Company
SabaFon GSM
Responsibilities
-Develop, maintain and control specifications for VAS and messaging products.
-Co-ordinate implementation of products between network and IT, market.
-Supervising and managing the VAS team.
-Distribute the tasks among the team and following up the progress.
-Supervise and participate in installation, commissioning, maintenances and fault finding of all VAS Multimedia equipments.
-Administering, Maintaining and Troubleshoot VAS systems and platform, through continuously monitoring its performance, handling errors, faults or any malfunction, as well as conducting scheduled maintenance to ensure maximum availability and minimal costly downtime and ensure Backup policies on them.
-Monitoring QoS, Radius session and HTTP session, MMS Notifications/ PPG availability in WAPGW nodes.
-Participating with other teams in Networks for activities on their systems that might have impact (outage) on VAS systems like IP Network team (Firewalls, Routers), IN team, switching team (STPs, MSCs, TMGWs, HLRs), GPRS team (GGSN, SGSN).
-Managing the SS7 and SIGTRAN Links between Messaging systems and STPs/switches.
-Managing SMPP and MM7 connections established to Messaging Router server and resolve all problems encountered for the content providers.
-Troubleshooting IP/SS7/SMPP/Diameter issues and generate TCP dump traces to help resolving them.
-Implementing modification/ updates/ new features or expansion plans on VAS systems in an effective and timely manner, recommending such changes; in order to fulfill business needs and ensure optimal customer experience.
-Cooperating with Charging & Billing functions, to check the billing cycle covering current and new VAS, while resolving any related issues.
-Implementing and launching new VAS and employing proper technical specification in line with service’s design; providing customer with diverse services satisfying its needs.
-Testing the new VAS services, guaranteeing their proper functionality as well as ensuring their compliance with the set requirements.
-Acting as a third tier for handling customer complaints covering VAS, through troubleshooting and resolving related technical issues, taking proper actions to prevent these issues in the future; ensuring customer satisfaction.
- Follow up on daily basis the tasks, requests, and opened cases with the team till the cases are closed and solved.
-Assist, help and guide the team to get the technical solutions through best practices.
-Follow up with vendors the problems and issues in critical situations.
-Applying configuration for the VAS platforms;
-Managing new VAS services and features HW/SW installing, acceptance tests (ATPs), implementing and fault finding till it’s launched.
-Supervising on VAS services and features cabling, labeling, and HW installation.
-Creating internal shell scripts to automate and facilitate daily tasks.
-Monitoring QoS for all VAS systems.
-Managing the SS7 and SIGTRAN connection links between VAS systems and STPs or switches.
-Managing new VAS services’ integration with USSD.
-Processing the statistics and reports through his team.
-Producing of both regular and Ad-hoc quality reports on the VAS Platforms.
-Defining new VAS technical promotions either from our side or by contacting the support.
-Monitoring (CDRs, Traffic, Processors, Alarms, Systems …).
-Solving problems with internal and external customers, content providers.
-Communicating with the Sales/Marketing Dept. providing them with new features available and recommendations.
-Assisting DBA/Data warehousing team in some statistics issues and in the KPI operations.
-Checking VAS HW platforms and its physical conditions periodically.
-Supporting Customer Care Claims, VAS Marketing requests and the FMS.
-Supporting IT-Billing on CDR issues and other technical issues related to Messaging platforms
Period
From June – 2009 to November 2013
Current Position
VAS Messaging & Systems Senior Engineer.
Present Company
SabaFon GSM
Responsibilities
-Administrating, Maintaining and Troubleshooting VAS systems and platform, through continuously monitoring its performance, handling errors, faults or any malfunction, as well as conducting scheduled maintenance to ensure maximum availability and minimal costly downtimes.
-Implementing modification/ updates/ new features or expansion plans on VAS systems in an effective and timely manner, recommending such changes; in order to fulfill business needs and ensure optimal customer experience.
-Cooperating with Charging & Billing functions, to check the billing cycle covering current and new VAS, while resolving any related issues.
-Implementing and launching new VAS and employing proper technical specification in line with service’s design; providing customer with diverse services satisfying its needs.
-Testing the new VAS services, guaranteeing their proper functionality as well as ensuring their compliance with the set requirements.
-Acting as a third tier for handling customer complaints covering VAS, through troubleshooting and resolving related technical issues, taking proper actions to prevent these issues in the future; ensuring customer satisfaction.
-Applying the daily checklists in order to avoid any problem.
-Applying the proper configurations on VAS services (SIUs, SMSC, MMSC, JMR, IN Mediation, FE, RE, SR, RBT, BGT, USSD, OTA, and VMS&VSMS.
-Configuring new AIMs for Content Providers and Short Codes (SMPP,MM7,MM4).
-Following up problems encountered with vendors.
-Generating the VAS performance KPIs.
-Monitoring (CDRs, Traffic, Processors, Alarms, Systems, …).
-Applying Acceptance Tests (ATPs) for both vendors implemented services as well as in-house developed solutions.
-Communicating with the Sales/Marketing Dept. providing them with new features available and recommendations.
-Assisting DBA team in some statistics issues and in the KPI operations.
-Troubleshooting with IT network team the IP connection problems as well as MMSC with GPRS connection issues.
-Executing activities according to the organizational security policies.
- Production of both regular and Ad-hoc quality reports on the VAS Platforms.
-To support Customer Care Claims, VAS Marketing requests and the FMS.
-To support IT-Billing on CDR issues and other technical issues related to VAS platforms.
-Install, Configure and Administer Red Hat Enterprise Linux systems, manage system services, advanced file systems management, advanced user administration, network configuration, and troubleshooting Linux.
-Enhance Linux system performance and security, Administer Linux system service access control, administer Linux network resource access controls, organizing Linux networked systems, manage Linux network file sharing, Administer Linux Apache web service, securing data and account management.
-Administer and maintain all VAS systems and apply Backup policies on them.
-Monitoring QoS, Radius session and HTTP session, MMS Notifications/ PPG availability in WAPGW nodes.
-Participate with other teams in Networks for activities on their systems that might have impact (outage) on VAS systems like IP Network team (Firewalls, Routers), IN team, switching team (STPs, MSCs, TMGWs, HLRs), GPRS team (GGSN, SGSN).
-Manage the SS7 and SIGTRAN Links between Messaging systems and STPs or switches.
-Manage SMPP and MM7 connections established to Messaging Router server and resolve all problems encountered for the content providers.
-Manage, monitor and troubleshoot the OS users, disk capacity, systems performance.
-Create Unix Bourne, Korn, and Bash shells scripts professionally for job automation.
-Administer mysql DB.
Period
From Mar – 2002 to November 2009
Current Position
IT Senior Systems Engineer.
Present Company
SabaFon GSM
Responsibilities
-Administer and configure Tru64 digital Unix OS launched on (alpha Servers) and Sun Solaris 8, 9,10 OSs launched on almost all kinds of sun servers model and administer clusters (Sun Cluster 3.1).
-Install, configure, and administer mostly all Sun Servers (SF E6900, 6800, 4800, 4900, M5000, M4000, V1280, V880, V890, V480, V490, V440, 280R, V240, V120, M4000, M5000).
-Install and configure Sun Cluster 3.2 software, configure Sun Cluster 3.2 quorum devices, configure Sun Cluster 3.2 quorum server, configure SVM software in the Sun Cluster software environment, create IPMP failover groups, understand resource and resource groups, configure a failover data service resource groups (NFS, Apache), configure failover between solaris 10 zones, failover Oracle using global and failover file systems, failover RAC in the Sun cluster software environment.
-Install, Configure, administer SUN StorEdges 3000 family (3310,3511), T3s (3960, 6960) & T4s (6120, 6320), 2530 SAS storage, 6130 and 6140 StorEdges
-Implementing, configuring, administering and patching SAN environment (using Brocade 200E, Brocade 3200, Brocade 3900, McDATA 4500 and Sun Network FC Switch (Qlogic)).
-Use Qlogic, Brocade and McDATA command line interface and GUI for switch management, creating and configuring zones.
-Create a global SAN using multiple servers, HBAs, switches and storage devices.
-Install, Configure and Administer Red Hat Enterprise Linux systems, manage system services, advanced file systems management, advanced user administration, network configuration, and troubleshooting Linux.
-Enhance Linux system performance and security, Administer Linux system service access control, administer Linux network resource access controls, organizing Linux networked systems, manage Linux network file sharing, Administer Linux Apache web service, securing data and account management.
-Manage, monitor and troubleshoot the OS users, disk capacity, systems performance.
-Performing backup & recovery and performance tuning.
-Administer Instant Image (II) & StorEdge Network Data Replicator (SNDR) as part of system and data Disaster Recovery strategies.
-Create Unix Bourne, Korn, and Bash shells scripts professionally for job automation.
-Configure the SENDMAIL utility in Unix for all Sun Servers to be sending email alerts and configure the critical systems to be sending SMS alerts as part of online monitoring for critical Servers and DBs.
-Administer Veritas 5.0GA, set up and configure backup policies and monitor back ups.
-Administer mysql DB.
-Install, configure and administer Tomcat, Apache web server.
-Install, configure and administer and monitor SunMC Management.
-Install, configure and administer HP OpenView.
Projects
oProject Manager in implementing the JINNY SIUs/MPUs/JMR/JFE/JDR.
oProject Manager in implementing the USSD upgrade, MCN & OTA migration.
oProject Manager in implementing the Call Screening service.
oProject Manager in implementing SMS and E-mail notifications for online monitoring of all Sun Servers and critical DBs.
oProject Manager in implementing Web-Self-Care for Protek Billing system.
oProject Manager in implementing HP OpenView Operations.
oProject Engineer in implementing Sun servers (E6900) with 6130 and 6140 StorEdge and (CSM expansion)
oProject Engineer in implementing Instant Image (II) and StorEdge Network Data Replicator (SNDR) using the E1 link connection.
oProject Engineer in implementing SunMC software for managing and monitoring Sun servers.
oProject Engineer in implementing Veritas Net Backup 5.0GA.
oProject Engineer in implementing T3 3960 StorEdge and 6960 StorEdge.
oProject Engineer in implementing Fraud Management System on SunFire 1280 with T4 6120 and 6920 StorEdge.
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