Data Entry Customer Service
Resume:
ANGELIQUE LEWIS
Rosedale, NY
****************@*****.***
Professional Summary: Experienced professional with a demonstrated history of working within the retail management, technology customer service industries; skilled with developing large groups and motivational speaking; adept at overseeing business growth and development as well as creating solutions to increase revenue. Skills
● Business operations understanding
● Consultative sales & training
● Salesforce
● MS Office
● Oracle Eloqua
● Saart; Rome; SQL
● CRM
● Data entry
Education
Miles College, Fairfield AL
May/2015
Bachelors of Science in Management Information Systems Experience
Client Solutions Executive, AT&T Mobility
Oct/2017-July 2021
● Prospecting by email marketing with eloqua and utilizing salesforce to find potential clients
● Supports sales teams of over 200 employees through coaching and mentoring
● Develops strategic initiatives to grow and retain the revenue stream of assigned highly complex accounts/projects while ensuring customer satisfaction with considerable latitude.
● Identifies key trends and customer needs, leverages industry knowledge/applications, utilizes consultative skills to close sales for assigned accounts in accordance with company policy, procedures and culture.
● May support resolution of customer disputes and accounts receivable discrepancies (i.e. billing/installation/customer issues).
Team Lead, Louis Vuitton
Nov/2018-Feb/2020
● Develop sales strategies, manuals, presentations, and activities for luxury selling
● Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability.
● Partnered with district managers to develop and implement merchandising plans to guarantee profitability on a weekly basis.
● Taught basic sales strategies to over 35+ trainees
● Conducted meetings with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
● Coordinate store outings and events
AR Specialist, RBB RCM Solution LLC
Sept/2014- Oct/2017
● Maintained bookkeeping databases and spreadsheets and update information as needed
● Collect payments from customers and accurately record in system
● Assist in resolving customer inquiries regarding invoicing and payment process
● Create reports and balance sheets that document overall profits and losses
● Update client accounts based on payment or contact information
● Assist in gathering and compiling data to generate monthly revenue reports
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