Arlyne Magallanez

Fullerton, CA ***** 657-***-****

adq6dt@r.postjobfree.com

Case/Care Customer Management

Client Service Management Outreach and Marketing Housing Navigator/Group Facilitator

Exceptional leader and self-starter. Acknowledged for strong career accomplishments in career building and cultivating and maintaining relationships.

Program Planning Support

New Patient Orientations

Regulatory Compliance

Conflict Resolution

Relationship Building

Critical Thinking

PROFESSIONAL EXPERIENCE

Peer Mental Wellness

11/21-Present

Case Manager/Facilitator

Job Duties:

Provide case management and care coordination services for clients/residents in the facility.

Responsible for coordinating continuum of care activities for assigned clients and ensuring optimum utilization of resources, service delivery, and compliance with external agencies and referral sources requirements.

Responsible for case management assessment and for conducting individual, weekly family call and group sessions.

Conduct various duties related to coordinating treatment and discharge activities, as needed.

Provide quality care through developing, implementing, managing, and evaluating client/patient care plans.

Convey medical criteria and clinical information to UR to report to the insurance provider and treatment team as warranted.

Coordinate in a timely manner, issues, or activities relevant to the treatment team.

Facilitate Groups weekly

Lead and conduct group outing

Complete Group Notes, weekly Case Manager Notes and Notes for family calls

Complete Discharge summary

Assist Clients with STD, FMLA, SNAP and other resources needed

OTHER FUNCTIONS:

Perform other functions and tasks as assigned.

Acadia Health

Sierra by the Sea

06/2021-Present

Case Manager/Facilitator

Job Duties:

Provide case management and care coordination services for clients/patients/residents in the facility.

Responsible for coordinating continuum of care activities for assigned clients and ensuring optimum utilization of resources, service delivery, and compliance with external agencies and referral sources requirements.

Responsible for psychosocial assessment and for conducting individual, family and group sessions.

Conduct various duties related to coordinating treatment and discharge activities, as needed.

Provide quality care through developing, implementing, managing and evaluating client/patient care plans.

Collect, correlate and provide clinical data to the treatment team.

Convey medical criteria and clinical information between the insurance provider and treatment team as warranted.

May also correlate clinical data for business office as required.

Coordinate in a timely manner, issues or activities relevant to the treatment team.

Facilitate Groups weekly

Complete Discharge summary

Assist Clients with STD, FMLA, SNAP and other resources needed

OTHER FUNCTIONS:

Perform other functions and tasks as assigned.

Laguna Treatment Hospital

12/2019-06/2021

Case Manager/Counselor/Facilitator

Job Duties:

●Prepare all admission paperwork prior to client’s arrival and notify the Treatment Consultant (if applicable) of admission.

●Upon client’s arrival and admission, conduct a case management interview with the client to determine if there is a need for FMLA, Short Term Disability Insurance and if there are any pending legal issues. Will also obtain ROI for referent, family, EAP and/or employer. Ensure the client has notified the family of arrival.

●Group Facilitate-Conduct group on psychoeducation topics such as Unhealthy Relationships, Aftercare Planning, Relapse prevention, Co-Dependency and complete groups notes on all attendees.

●Fulfill all Case Management requirements which include, but are not limited to:

●Request client records from previous providers

●Upload all ROIs into client chart and profile

●Complete an Initial Discharge/Aftercare Assessment

●Complete a Client Problem Checklist

●Contact the client's family to review the treatment program, explaining phone policies and other facility procedures, discussing possibilities of AMA, scheduling weekly client updates and answering any other questions presented. Also contacting referent to determine progress update schedule for client

●Send a Family Letter to family and a copy to the referent

●Schedule appointment 14 days from date of arrival for mid-treatment discharge plan and survey

●Complete Client Aftercare Planning, which includes:

●Develop aftercare plan with client

●Research aftercare treatment options for client

●Locate transitional housing if needed

●Locate AA/NA meetings in client’s home area

●Obtain required Return to Work signatures for client

●Fax or email discharge summaries and other treatment paperwork to aftercare resources

●Contact family and Treatment Consultant or referent to review aftercare plan

●Assist client with completion of exit survey

Complete Client Aftercare Planning, which includes:

●Develop aftercare plan with client

●Research aftercare treatment options for client

●Locate transitional housing if needed

●Locate AA/NA meetings in client’s home area

●Obtain required Return to Work signatures for client

●Fax or email discharge summaries and other treatment paperwork to aftercare resources

●Contact family and Treatment Consultant or referent to review aftercare plan

●Assist client with completion of exit survey

Complete documentation in online system, copies of medical and clinical professional’s notes, and any MAR requirements in support of the Therapist.

Facilitate community meetings and coordinate outside passes.

Contact and correspond with authorized outside agencies and/or authorities regarding client’s admission as required.

Coordinate with the business office regarding any related items for client such as payment for services, other amenities, or other payment or administrative issues.

Coordinate airfare or other transportation prior to discharge.

Aid families when discharged client’s relapse and/or struggling.

Attend daily clinical staff meetings as required.

MAXIMUS-CALWORK

1/2018-11/2019

Case Manager/Counselor

•Ability to interact successfully with program participants, project staff, clients and subcontractors

• Computer proficiency in Microsoft Office programs including Excel

• Use database management programs-CALWORKS and ONBASE

• Establish relationships with employers and community groups

• Demonstrate ability to work with culturally diverse populations

• Excellent organizational, interpersonal, written, and verbal communication skills

• Perform comfortably in a fast-paced, deadline-oriented work environment

• Ability to successfully execute many complex tasks simultaneously, working as a team member, as well as independently

JOB RESPONSIBILITIES:

• Provide case management to a caseload of specialized CalWORKs Participants working towards the goal of self-sufficiency and unsubsidized employment

• Provide Participants with a clear understanding of the CalWORKs/WTW program and services.

• Provide encouragement and support to Participants to ensure successful participation in each step/component of the CalWORKs/WTW program.

• Serve as primary linkage between Participant and program services.

• Provide continuous motivation to keep the Participant moving toward employment goals.

• Interview Participants to elicit basic program information for entry in computer information system(s).

• Review Participant information for exemption from the CalWORKs/WTW program and good cause for non-participation.

• Advise the Participant of program choices and refer them to the appropriate CalWORKs/WTW Activity based on Participant evaluation, and Orange County CalWORKs/WTW Policies and Procedures.

• Assess for Supportive Services needs, make appropriate referrals for services and coordinate ongoing services needs on a regular basis with County staff per COUNTY Policy.

• Monitor progress of the Participant through the CalWORKs/WTW Program.

• Conduct good cause determination.

• Maintain accurate case records for the Participant in the computer information system(s).

• Re-engage and educate non-compliant Participants on the benefits of participating in the CalWORKs/WTW Program.

• Re-evaluate Participants for previously unreported and/or undetected barriers to participation and assess their current knowledge, aptitude, still, and experience for work.

• Provide Participants intensive outreach services including face-to-face, off-site, and home visits.

• Conduct follow-up Participant meetings and appointments to validate program activity and continued progress.

• Complete monthly contacts as required.

• Complete case narrations as required in CalWin and any documents on to OnBase.

• Complete and submit reports as required.

• Perform other duties as may be assigned by management.

MENTAL HEALTH AMERICA of LOS ANGELES. 2/2017-2/2018

Intensive Case Manager

Receives referrals from DMH and DHS, and assess for eligibility and enrollment to program.

Assist clients with access to temporary housing, through referrals, until permanent housing placement is secured

Develop and implement individualized case management services plan.

Perform comprehensive psychosocial re-assessments and update case management services plan on an ongoing basis, but not less than once every three (3) months.

Ongoing monitoring and follow up, including medication reviews; assistance with benefits establishment; crisis management, client education; health coaching and self-management support; coordination and collaboration with Health Agency partners.

Provides transportation as needed via bus fare/pass, outside vendors, and personal vehicle.

Assists with client obtaining permanent housing, which includes providing housing location services, overcoming barriers which may interfere with obtaining permanent housing, providing assistance and educating the client on negotiating rental agreements.

Establishes relationships with landlords/agencies with available affordable housing units.

Aids client with budgeting and money management (i.e., assistance with household budgeting, overcoming unfavorable credit history, etc.).

Provides services in the field, office, in the home, or community.

Work as a part of a multidisciplinary team

Group Facilitator/Weekly groups for clients and education clients on being self sufficient

CNS NETWORK 01/2015 – 2/2017

Community Outreach Supervisor Call Center Manager

Promote operational excellence and holistic care management assessing and pre-screening mental health patients to determine appropriate clinical studies and eligibility for clinical trials.

Respond to incoming inquiries and route call as needed. Schedule re-evaluation appointments and conduct new patient orientations.

Collaborate with Outreach Director, Community Outreach Coordinators, Study Coordinators and CNS physicians to optimize program functionality and support clinical goals. Initiate resolution of patient issues and manage patient continued care.

Supervise telephone Outreach Coordinators, reinforcing compliance to client-centric service protocols, as well as HIPAA guidelines. Nurture relationships with transitional care facilities to attract and qualify new potential patients.

MORNINGSIDE RECOVERY 12/2014 – 12/2015

Transitional Discharge Planner

Coordinated community outreach services, during pre-discharge stage, to promote successful sobriety and self- sufficiency; services included housing, group support, local 12-step meetings, therapy and psychiatry services.

Initiated continuum of care services, engaging the assistance of local community resources to provide services like continuing education, workforce development and sobriety programs.

Provided administrative assistance and advisement on applying for government subsidized programs including SNAP, food banks and housing.

Conducted comprehensive assessments to determine client needs. Facilitated success of transitional programs including Life Coaching, Discharge Planning, Career Planning, Life Skills and After-Care.

PROVIDENCE MENTAL HEALTH SERVICE 09/2013– 12/2014 PILOT PROGRAM

Client Care Coordinator Resource Manager for Call Center

Fostered an inclusive health care environment that enhanced care-delivery by improving the efficiency and effectiveness of in-house programs and continuing care services.

Engaged supplemental services, to ensure successful transitions and self-sufficiency, including housing, transitional living, food banks, transportation, medical and dental resources and emergency mental health services.

Assessed patient needs and developed appropriate care plans outlining critical services needed to achieve success.

Tracked patient progress, ensuring that applicable services were being provided and identifying and mitigating any problems that arose.

AMERICAN FAMILY HOUSING SHELTER FOR THE HOMELESS 05/2011– 08/2013

Case Manager Job and Life Coach Resource Manager

Guided the professional development of clients transitioning into mainstream society. Provided job coaching, resume creation services, job search and conducted mock interviews.

Attended resource fairs and marketing events to keep apprised of community based services.

Coordinated food drives to provide practical assistance to indigent individuals, families, and veterans with families.

Supervised intake activities answering calls and routing them to the appropriate case manager for help with housing needs.

Travel to clients residents for case management

Input client note in HMIS

Facilitate weekly Group for all participate in program

SOUTH COAST CHILDREN’S SOCIETY 10/2009– 04/2011

Case Manager Lead Life Coach Outreach and Event Manager

Occupied an integral role, working alongside an interdisciplinary team, providing case management services to transitional age youth, enrolled in Crisis Residential Programs (CRP) and Social Rehab Programs (SRP).

Coordinated events for TAY homes and Foster Youth homes, subsequently supervising all outreach, resource and wellness fairs. Served as the facilitator and speaker for various Mental Health Services South Coast Community events.

Significantly raised awareness of mental health services within the Orange County and San Bernardino communities.

Built consensus with local community outreach services to solicit and acquire new potential clients.

EDUCATION & CREDENTIALS

Master’s in social work in Progress -Capella University EST- Grad 9/23

Bachelor of Science, University of Phoenix (2012)

Life Coach Certification, Institute of Orange County (2011)

Award:

Woman Making A Difference in Orange County, CA 2011

Who’s Who Latin America -Recognition, 2010-2011

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