Customer Service Representative

Christine Rigor

Summary

•Demonstrated achiever with exceptional knowledge of junior loan processing for conventional loans, Lenders underwriting guidelines, and managing business relations between managements and sales team.

•Enthusiastic and experienced in customer service.

•Excellent in writing and oral communication skills, problem resolution, maintain high level of confidentiality.

•Skilled at learning new concepts quickly, works well under pressure, and communicated ideas clearly and effectively.

•Extensive computer training, including knowledge of Microsoft Word, Excel, Power Point, and Outlook

Education

High School Graduate

Fairfield High School, Fairfield, CA

1998

Career History

Customer Service Representative, Pacific Capitol Funding, CA

•Answered inbound calls from vendors, borrowers & sales handling confidential financial information for customers.

•Made outbound calls to follow-up on additional paperwork prior to submitting loan documents.

•Processed payments & reconciled all closing documents.

•Communicated constantly with managers, sales, vendors, and borrowers throughout the life cycle of the loan until funding.

•Demonstrated a high-quality ability to prioritize and multi-task under month end deadlines and goals.

•Performed an administrative assistant and support when needed with incoming mails, filing, copying, scanning documents, and faxing.

06/1999-2/2012

Server/Waiter/Waitress, IHOP Restaurant, CA

•Develop and maintain professional functional working relationships with IHOP employees and guests.

•To ensure high quality guest experience.

•Handle guest complaints using L.A.A.F> procedures in a timely manner, inquire about the quality of the dining experience, thank guests, and invite them to return.

•Communicate guest’s food orders and service requests to appropriate team members to meet guests’ expectations.

Internet Sales, Momentum Auto Group

Making inbound and outbound calls volume of 300 calls a day

•Setting appointments

•Taking application information for approval

•Run credit checks

The Liberty Group FPI Management Temp Employee

•Scanning invoices to cooperate

•Meeting with tenants to certify their certification

•Accepting tenants checks for rent

•Incoming calls for work orders

•In charge of mail

•Sorting filing documents from residents

The Liberty Group Rolling oaks Apartments Temp Employee

•Receiving incoming and outgoing calls from prospects and residents

•Working with Yardi system for residents and records

•Putting work orders into the system

•Future residents giving them a show of the unit

•Print daily reports of availability for units

•Verifications for residents

•Checking status on applications if completed and approved

•Doing a walk through before resident moves in

•Taking the resident to their unit to view before moving in

10/2013

6/2014

11/2013

6/2016

6/2020

07/2020

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