Customer Service Representative

Lorenzo Anderson

Customer Service

New York, NY *0029

*************@*****.***

+1-917-***-****

• Customer Service Representative for many years familiar with Call Center and face to face customer interactions working for major companies

Authorized to work in the US for any employer

Work Experience

Call Center Customer Service Representative

Global Contact Services - New York, NY

April 2019 to Present

Booking trips for customer of the para transit division of M.T.A service,checking driver arrival times and dispatching rescue vehicles for stranded passengers. Customer Service Representative/Dispatcher

Super Shuttle Transportation - New York, NY

May 2015 to August 2018

Creating reservations for passengers to travel to and from all three major airports, city hotels and residences as well as dispatching vans for pick up and drop off service in the city and Long Island. Security Guard/Fire Guard

FJC Securities Services - New York, NY

June 2014 to May 2015

Patrolling designated areas,writing hourly reports of any findings during patrols,protecting property from theft as a fire guard checking fire safety equipment for any violations and reporting to the fire safety director.

Education

High school or equivalent in Math and English

Evander Childs - Bronx, NY

September 1986 to June 1990

Skills

• English

• Writing Skills

• Dispatching

• Customer support

Assessments

Customer Service Skills — Proficient

October 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.