Data Entry Customer Support
Resume:
Payman Parang
Po Box ***
Mountain View, CA *****
************@*****.***
EDUCATION
University of California, Berkeley, CA
Major: Near Eastern Studies, BA
Courses: Included Calculus, Statistics, Economics, Physics, Logic, Optometry, Chemistry and Psychology
Foothill College, Los Altos Hills, CA
Cisco Networking Academy Program
EXPERIENCE
Apple May 2021 - Present
Data Imagery Editor - Apple Inc. via Apex Systems
Efficiently identify and correct issues by annotating 2D imagery. Optimize existing processes in order to meet client’s goals. Skillfully analyze and remedy deficiencies by making 3D generated data and communicate effectively in a team environment in order to increase productivity. Use comparative analysis to establish conformity throughout projects. Self QA designed tasks prior completion and ability to be open and receptive to feed and execute necessary changes in a timely manner.
BCforward @MyTurn Clinic, Remote Jan. 2021 - May 2021
IT Help Desk Analyst
Frontline of customer support and help end users resolve technical issues they encounter. Escalate and follow up with more intensive IT support, when needed. Daily tasks include account profile maintenance, password resets, account creation, content, data, reports, and orders.
BCforward @ Facebook, Mountain View, CA Nov. 2019 – Jan. 2021
Content Review Specialist
Review posts and classify according to policy. Provide insights and trends on content reviewed.
Offer feedback and suggestions on review process and workflows. Give suggestions for product innovation.
General data entry related tasks.
KidzJet, San Mateo, CA July 2019 - Nov. 2019
Operations Specialist
Dispatch vehicles and monitor all trips real-time and effectively coordinate pick-ups and drop offs.
Manage driver schedules, keep a track for drivers' working hours and vehicle usage.
Answer calls regarding status of trips and to schedule new trips. Manage records and logs of trips scheduled.
Identify potential problems and warning signs. Completing and adjusting shift reports, completing daily collection reports and daily computer data entry.
Best Western Riviera, Menlo Park, CA July 2019 - Mar. 2020
Operations Leader
Check-In and Check-Out guests from Facebook and Stanford throughout the day. Perform administrative tasks including booking of hotel reservations and answering phone calls. Verify all information on registration cards, monitor the desk, and assist guests throughout the day. Maintain gift shop and cash drawer and manage and resolve guest complaints or issues as they occur.
Stanford Macy’s, Stanford, CA Aug. 2011 -- July 2019
Luggage Expert/Specialist/Lead
Manage and train retail staff. Taking inventory two times a week and filling the luggage department at all times. Ensuring prices are correct. Work on luggage displays and determine daily coupons.
Four Seasons Hotel Silicon Valley, Palo Alto, CA Jan. 2006 – Aug. 2016
Telecommunications Agent
Utilizing the hotel’s computer programs in a quick and efficient way, ensuring all guest requests for engineering, room service, and housekeeping needs are met in a timely manner. Coordinating all special telephone requests for guests in meeting or guest rooms. Assisting the manager in the reconciliation of monthly phone bills and organizing reservation reports. Utilizing the hotel’s telephone switchboard, computer system, and facsimile machines
UCB Financial Aid Office, Berkeley, CA June 2003 – Jan. 2004
Financial Aid Advisor
Responsible for providing guidance to parents and students regarding financial aid matters and student aid packages, including thorough analysis of needs and pointing out various resources. Collaborated with academic advisors and other financial counselors with to plan and implement each student’s annual budget
NaruPar, LLC, Mountain View, CA Dec. 2001 – Aug. 2005
Assistant Manager
Assisting in the management responsibilities of a high-volume Subway sandwich restaurant. Managing and recording of inventory, including weekly assessment of inventory needs and placing orders with various distributors. Assisted in the hiring and on-going training of personnel. Prepared customer orders, made sandwiches and managed the cash register as needed
SKILLS/INTERESTS
Salesforce, Amazon Web Services, Service Now (SNOW), Teams, Networking, PC applications, including Word, Excel, Adobe Illustrator, Adobe Photoshop, Outlook, Hotel applications, including Avaya Site Administration, Jazz Enterprise Communications Accounting, Points Manager, Opera, Hotel Expert, batch reporting, POS systems, Typing at 70 wpm Proficiency in Spanish and Farsi. Playing violin, reading, playing chess and tennis
REFERENCES Available upon request
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