Processing Assistant Front Desk

THERESA MURPHY St. Louis, MO *****

Phone 314-***-****

Email: **************.**@*****.***

Mission-focused performer with a strong client

commitment, for a superb execution and a passion for team success. Friendly rapport builder: skilled in developing productive working relationships with

internal and external stakeholders of all personality types based on sincerity, mutual respect and trust. Empathic listener.

Fluent, prepared communicator and presenter. Results- focused, organized and comprehensive planner.

Analytical, creative and tenacious problem solver with a diplomatic nature and a knack for defusing anger and hostility. Supportive, inclusive and motivational team leader with a record of adding value. Prepared to rise to the challenge. Reputation for dependability, honesty, dedication and enthusiasm.

Experience:

Delmar Mortgage

Processing Assistant/ Junior Loan Processor 2020-

Current

- Reviewed detailed loan applications prior to

underwriting submission within the milestone

deadlines.

- Collected and compiled paperwork such as title

abstracts, insurance paperwork, loan files and tax histories.

- Verified credit histories, personal references, and employment backgrounds for each applicant.

- Open line of communication with Borrower

throughout the loan process.

- Consulted with outside vendors to identify and

resolve loan closing issues.

- Produced and submitted completed loan packages to title and escrow professionals.

2016-2020 DAS ACQUISITION/ USA Mortgage

Front Desk Coordinator/Processor Assistant

2013-16 Union Station Hotel Doubletree

Concierge/ Front Desk

-Welcoming Guests and adding kindness to their daily lives.

-Utilizing all forms of communications to help guests find their way around the city and field any questions or requests they may have.

2007-2013 Starbucks Coffee, Lemay Ferry,

Webster Groves

Barista 2007-2008,

Shift Supervisor 2009

-Emphasis on leading team to sell upscale coffee and retail while giving legendary service.

-Multitasking with a calm demeanor and getting tasks done in a timely manner.

-Training and leading my team to elite company

standards, while putting their focus on customer

service.

2008-2009 The Art Of Entertaining, Webster Groves, MO

Manager

-Received and managed telephone orders

-Customer service selling catered dinners.

Retired- 1985-2007 Hairdresser/Self Employed

-Color Specialist, Matrix Color adjunct Trainer

-Solicited and managed customer base while growing a successful business.

Education: St. Louis Community College

Meramec and Forest Park

• Pre-requisites Nursing.

• Mass Communications

• 1998 KSDK NewsChannel 5 Intern

• 1995 EMI, Events Group Intern

Interests Volunteering. Swimming, Boating,

Reading and Camping.

Additional Information Available Upon Request

Contact this candidate